Scheme Manager

Sanctuary Group; Buxton; On-site; GBP 16,000 - 18,000; Part time

Job summary

A community-focused housing organization is seeking a Scheme Manager in Buxton. The role involves supporting residents to maintain their independence and well-being. Key responsibilities include managing stakeholder relationships, ensuring regulatory compliance, and delivering exceptional customer service. The ideal candidate will have experience working with older individuals, strong problem-solving skills, and relevant qualifications. The position offers a starting salary of £16,916, rising to £17,439 after one year, plus generous benefits.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Cycle To Work scheme

Employee Advice Service including counselling

Qualifications

• Full, valid driving licence is required.
• Understanding of individual needs in a support role.

Responsibilities

• Promote resident involvement and provide information on local community services.
• Ensure compliance with housing requirements and conduct risk assessments.
• Manage relationships with stakeholders and address service delivery shortfalls.
• Deliver high-quality customer service and resolve complaints.

Skills

Problem-solving skills

Experience with older people

Computerised information handling

Confidentiality skills

Knowledge of community services

Education

GCSE Grade C or above in English and Maths

Job description

Scheme Manager – Sanctuary Independent Living Service (SILS)

Location: High Peak, Buxton – Hours: 25 hours per week (Mon–Fri, 5 hrs/day). Salary: £16,916 – £17,439 per annum. Closing Date: 29/01/2026. Requisition: 227115.

Job Purpose

The Scheme Manager supports people in safeguarding independent living for as long as possible, encouraging residents to maintain well‑being and independence. The role delivers high quality, safe and cost‑effective housing management services for two schemes in Buxton and occasional travel to other schemes.

Key Responsibilities

• Promote resident involvement and provide information on local community services to enhance well‑being and independence.
• Ensure compliance with legislative and regulatory housing requirements, including risk assessments, compliance testing, and scheme inspections.
• Manage relationships with stakeholders, contractors and residents, identifying and addressing service delivery shortfalls.
• Coordinate local service delivery per Group standards, monitor contractor performance and take proportional action.
• Deliver high‑quality customer service, resolve complaints, focus on first‑contact resolution, escalating complex issues.
• Assist housing officers with budgeting, accounts, income recovery and administrative support.

Skills & Experience

• GCSE Grade C or above in English and Maths (numeracy & literacy).
• Experience with older people in a support role and understanding individual needs.
• Knowledge of key services available to residents.
• Problem‑solving skills with effective referral processes.
• Computerised information handling and documentation skills.
• Confidentiality and sensitive information handling.
• Full, valid driving licence – travel is required.

What We Offer

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro‑rated).
• Pension scheme with employer contributions.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle To Work scheme.
• Voluntary health plans.
• Well‑being support and tools.
• Employee Networks promoting inclusion.
• Salary: £16,916 per annum (rising to £17,439 after 12 months, subject to satisfactory performance).

Inclusion & Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds. We support a fair and empathetic environment and make adjustments throughout the application process in line with our Disability Confident employer status.

Legal & Policies

We work closely with the Home Office to prevent illegal working. A basic Disclosure and Barring Service check will be required for successful applicants.

Contact

For queries: [e-mail]. We reserve the right to close or extend the closing date depending on application numbers.