Scheduling & Dispatch Planner - Customer Service

Johnson Controls Inc.; Sunbury-on-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading building technology firm based in Sunbury-on-Thames is seeking a Customer Service Planner to manage scheduling and support installation teams. This role requires strong customer service skills and involves optimising engineer productivity and ordering materials efficiently. The ideal candidate will thrive in a dynamic environment and have opportunities for career development. Offering competitive salary and generous leave options.

Benefits

Competitive Salary

Generous & Flexible Leave Entitlement

Comprehensive Benefits

Exclusive Discounts

Career Development

Qualifications

• Customer Service experience is mandatory.
• Computer literate required.
• Scheduling or planning experience is preferred.

Responsibilities

• Manage all inbound and outbound telephone activity.
• Maximise engineer productivity through optimising resource utilisation.
• Order materials in a timely manner for customer visits.

Skills

Customer Service experience

Computer literate

Job description

A leading building technology firm based in Sunbury-on-Thames is seeking a Customer Service Planner to manage scheduling and support installation teams. This role requires strong customer service skills and involves optimising engineer productivity and ordering materials efficiently. The ideal candidate will thrive in a dynamic environment and have opportunities for career development. Offering competitive salary and generous leave options.