Sales Support Administrator

ARROW Industrial Group; Huddersfield; On-site; GBP 28,000; Full time

Job summary

ARROW Industrial Group is looking for a Sales Support Administrator to enhance customer service and support operations from our Bournemouth office. Ideal candidates should demonstrate a strong customer-centric approach and effective communication skills. The role includes managing inquiries, liaising with internal teams, and providing administrative support to ensure smooth operations.

Benefits

22-27 days annual holidays

Paid 8 days Bank Holiday leave

Extra day off for your birthday

Early finish on Fridays

Cashback for health appointments

Employee Assistance Programme

Qualifications

• Proven track record in customer-centric approach.
• Strong background in administration and proven use of various systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Act as primary contact for existing customers for quotes.
• Manage emails and customer inquiries efficiently.
• Ensure timely responses and follow-ups with customers.

Skills

Customer centric approach

Communication

Problem-solving

Tools

HubSpot

SAP

SharePoint

Job description

Basic Salary up to £28k per year plus company benefits, OTE £30K

Office based role from our Bournemouth location – Monday – Friday 8AM-5PM (Onsite)

Reporting to Regional Director South

Established in 1986, Arrow Industrial Group has grown to become one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates and barriers. We service our valuable customer network from our UK Regional Business Centres.

We’re currently looking for a Sales Support Administrator to join our Bournemouth office. In this crucial role, you’ll be the bridge between our internal teams and Key customers across the UK ensuring timely, efficient, and high-quality support. If you thrive on delivering exceptional customer service and enjoy working in a fast-paced, collaborative environment, this could be your next career move

The Role & Responsibilities of Customer Account Executive

• Primary office contact for Existing Customers when a request for a quote is required.
• Manage email in-boxes, and regional and Key Account customer enquiries.
• Ensure responses meet both internal and external expectations.
• Prioritise ‘additional works’ quotes, following reactive call out’s and/or PPM visits.
• Liaise with engineers and suppliers to gather accurate information for quoting.
• Act as key liaison between customers and surveyors, booking site visits.
• Create deals in HubSpot, update costings, and create quotes to ensure prompt submissions
• Follow up Existing Customers quotes, and close appropriately.
• Accurately update HubSpot for sales order pipeline visibility.
• Ensure existing PPM contracts are renewed in line with anniversary dates.
• Process orders to align with monthly sales budgets.
• Diligently manage high work volumes, ensuring all tasks are progressed using various internal systems.
• Handle unexpected requests, working closely with various business teams to provide effective solutions.

The Ideal Candidate

• Able to demonstrate our core values of trust, respect, openness and teamwork
• Highly self-motivated and friendly collaborator who can build immediate relationships with our customers and regional teams.
• Proven track record in customer centric approach.
• Strong background in administration and proven use of various systems. Knowledge of SAP, HubSpot and SharePoint advantageous.
• Tenacious, and collaborative communicator, who can persuade internal and external parties
• Conscientious worker who will take ownership to support our customers when they need us
• Excellent communication and problem-solving skills to resolve internal and external
• A flexible approach and ability to assist in any tasks assigned by the business

What We Offer

• Annual holidays of 22 days (holidays increase for first 5 years up to 27 days)
• Paid 8 days Bank Holiday leave
• Everyone gets time off for Christmas/New Year
• Paid extra day off for your birthday every year
• Early finish on Fridays
• Cashback for every day health appointments from Westfield Health
• Discount scheme for groceries and everyday purchases from Westfield Rewards
• Employee Assistance Programme with 24 hour advice line
• Online 24/7 access to a GP
• Wellbeing paid time off – sick leave & bereavement leave
• Workplace pension with Employer contributions
• Online training courses through our Training Portal
• Refer a friend scheme – £500 for each successful referral

If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies

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HP Name

Arrow is the UK’s leading independent industrial door supplier.

Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications.

1 Park Mill Way
Clayton West
Huddersfield
HD8 9XJ