Sales Supervisor

Thubelisha; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading plumbing and heating company in the UK is seeking a results-driven Sales Supervisor to join their Newbury branch. The successful candidate will manage customer service and lead a team, ensuring exceptional service delivery. The role requires flexibility in working hours and a strong focus on sales growth. Previous supervisory experience in a customer-facing environment is essential. A comprehensive benefits package and a supportive work culture are offered.

Benefits

Bonus

Discounts at retailers

Life assurance

Flexible working options

Employee assistance programme

Development opportunities

Qualifications

• Previous experience overseeing a team.
• Experience in customer-focused roles.
• Knowledge of products in the plumbing and heating industry is a plus.

Responsibilities

• Manage customer demands and provide excellent service.
• Supervise and motivate colleagues.
• Maximize sales opportunities.

Skills

Customer service

Team leadership

Communication

Flexibility

Self-motivation

Job description

The Role

We’re looking for a results‑driven Sales Supervisor who will work flexible hours to deliver exceptional sales and exceed customer expectations within our high‑performing branch team.

As a Sales Supervisor, you’ll be committed to delivering an outstanding level of service, always professional, driven and enthusiastic. The role is customer‑facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You will be contracted to a set minimum number of hours per week with the flexibility to work additional hours during peak winter heating season. Hours and shifts will be agreed with you with plenty of notice so you know exactly what you are doing and when.

Key Responsibilities

• Capable of managing and delivering to a wide range of customer demands, providing the very best service
• Flexible and professional with a can‑do attitude
• Customer focused with the passion and drive to help our business grow
• Self‑motivated, enthusiastic and organised
• An excellent communicator with the ability to work accurately at pace, in a methodical and tidy manner
• Experienced with supervising and leading a team and can successfully motivate colleagues

You:

As a Sales Supervisor, you’ll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. You’ll be flexible with working hours and dedicated to delivering both customer and business needs. Ideally you’ll have previous experience overseeing a team, selling or assisting customers with purchases, ideally with knowledge of the products associated with our industry – although enthusiasm and a can‑do attitude is just as important.

Us

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. We are proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental health first aiders and employee assistance programme – we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business that strives to create an environment of inclusion so everyone can be their true self
• And more!

Equal Employment Opportunity

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to fit our culture – we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment. This check will only be undertaken after the acceptance of an offer of employment.