Sales & Customer Success | Information Security Media Group Customer Success Manager Windsor, U[...]

ISMG Information Security Media Group; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global media and intelligence firm in London is seeking a Customer Success Manager to manage digital marketing campaigns and ensure client satisfaction. The role demands strong communication and analytical skills, with a focus on driving client growth and retention through strategic engagement. This position offers the opportunity to make a significant impact within a fast-paced environment.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or similar roles.
• Hands-on experience executing digital marketing campaigns.
• Familiarity with technology or information security sector is an advantage.

Responsibilities

• Manage a large portfolio of digital campaigns simultaneously.
• Serve as the main liaison between clients and internal teams.
• Monitor campaign performance and identify risks quickly.
• Drive client growth through upsell and cross-sell opportunities.
• Collaborate with teams to deliver a high-impact customer experience.

Skills

Client-facing experience

Strong communication skills

Analytical and problem-solving skills

Attention to detail

Ability to manage multiple campaigns

Proactive and adaptable

Education

Bachelor’s degree in Marketing, Communications, Business, or related field

Job description

About Us

ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision‑makers, and innovators with the insights and opportunities they need to stay ahead.

We’re not just evolving—we’re accelerating. By continuing to enhance our solution offerings and expand our market reach, we’re entering one of the most exciting phases in our company’s growth. This is the moment to join us.

The Opportunity

We’re seeking a personable, strategic, and highly organized Customer Success Manager to join our fast‑paced Digital Campaigns team. This is a high impact, high volume role where you’ll be the primary point of contact for our digital marketing clients—building trust, driving measurable results, and ensuring every campaign is flawlessly executed.

You’ll be at the center of multiple moving pieces, managing competing priorities with precision, and collaborating across teams to deliver client success at scale. If you thrive in a detail‑oriented environment, excel at multitasking, and are energized by creating impact through digital strategy—we’d love to hear from you!

What You'll Be Doing

• Manage a large portfolio of digital campaigns simultaneously, translating client goals into clear strategies and ensuring deadlines and deliverables are consistently met.
• Serve as the main liaison between clients and internal teams, through proactive communication, personalized support, and a high standard of service.
• Closely monitor campaign performance, analyze KPIs, and identify and troubleshoot risks quickly—ensuring accuracy and excellence in every client interaction.
• Drive client growth and retention by identifying upsell and cross‑sell opportunities, collaborating with sales to develop strategic account plans.
• Gather and share client feedback through regular touchpoints, influencing product enhancements and campaign innovation.
• Collaborate across teams—including sales, marketing ops, and product—to deliver a seamless, high‑impact customer experience.

What You Bring to the Table

• Bachelor’s degree in Marketing, Communications, Business, or a related field required.
• 3–5 years of experience in a client‑facing Customer Success, Account Management, Client Services, Sales or Customer Service role—ideally within digital marketing, media, or SaaS.
• Proven ability to manage high volumes of concurrent campaigns with accuracy, organization, and attention to detail.
• Strong communication skills—written and verbal—with the ability to simplify technical concepts and build trust with diverse stakeholders.
• Proven analytical and problem‑solving skills, with the ability to interpret data, diagnose challenges, and drive strategic solutions.
• Highly proactive, resourceful, and adaptable—skilled at balancing competing priorities in a fast‑paced environment.
• Hands‑on experience executing digital marketing campaigns; familiarity with the technology or information security sector is a strong advantage.
• Be part of a global, fast‑growing media & intelligence powerhouse at the forefront of cybersecurity & enterprise IT.
• Collaborate with innovative thinkers & creative professionals who inspire excellence.
• Make a direct impact on both client success & company growth.
• Thr­ive in a supportive culture that values autonomy, innovation, & results.

👉 Ready to be part of something bigger? Apply now or visit ISMG.io to learn more!