Sales Coordinator

Downing; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading developer in the accommodation sector based in Liverpool is looking for a Sales Coordinator to support domestic and international markets. You will manage relationships with accommodation agents, coordinate sales processes, and ensure excellent customer service. Ideal candidates will have experience in sales or administration, outstanding communication abilities, and be proficient with IT, particularly Microsoft applications. This role offers competitive benefits including 25 days holiday plus bank holidays and a modern office location.

Benefits

25 days holiday + bank holidays

Company Pension Contribution

Modern Office in the centre of Liverpool’s Business district

Employee Assistance Program

Life Assurance Cover

Qualifications

• Proven ability to build and maintain strong professional relationships.
• Familiarity with online communication apps and platforms.
• Experience working with international accommodation agencies.
• Experience within Student Accommodation or the University sector.

Responsibilities

• Managing customer and international accommodation agent enquiries.
• Ensuring sales enquiries are processed in time.
• Updating teams and CRM system with bookings.
• Tracking budgets for commissions and lettings.
• Liaising with the China office regarding market trends.

Skills

Relationship management

Attention to detail

Excellent communication skills

IT skills

Understanding of data

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Canva

Kinetics

HubSpot

Job description

Downing, Liverpool, England, United Kingdom

We have an exciting opportunity for a Sales Coordinator to join our team in our recently refurbished, modern Head Office in Liverpool City Centre. We are looking for a dynamic individual who thrives in a fast-paced environment and has excellent interpersonal skills.

The role requires you to provide interim support to both our domestic and international markets, managing day-to-day relationships with international accommodation agents and supporting our sales and administrative functions.

To maintain our market share, drive sales, and achieve 100% occupancy, you’ll collaborate daily with internal and external stakeholders. You must identify solutions to ensure all stakeholder needs and demands are met while driving the best results for the business.

Quality customer service is paramount, as are excellent relationship management skills.

Downing are a family‑owned, award‑winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial properties across the UK. With 35+ years of operation, we currently manage 14 student accommodation schemes in 10 major cities, with an impressive £1.6 bn worth of developments in the pipeline.

Key Responsibilities

• Managing customer and international accommodation agent enquiries
• Ensuring all sales enquiries are responded to and processed within appropriate timeframes; converting general enquiries into sales
• Managing the sales booking processes, e.g., obtaining applications and documentation
• Updating Operations teams and CRM system of all agreed bookings and relevant information
• Producing marketing collateral for use by agents
• Tracking budgets for commissions and lettings
• Understanding, analysing and interpreting data to generate sales reports as required
• Assisting in the negotiation of commission structures with external accommodation agents
• Updating accommodation agents on booking availability and prices
• Liaising with our China office to discuss market trends, agent requests, feedback and competitor activity
• Providing the China office with suitable training and marketing materials
• Assisting in growing our presence in emerging international student markets
• Arranging agent visits, live streams, filming etc. with Operations teams
• Regularly tracking agents’ performance
• Reconciling payments and commissions
• Reconciling budgets and incentives

Key Requirements

• Previous experience within a Sales or Admin role
• Proven ability to build and maintain strong professional relationships
• Strong attention to detail
• Familiarity with online communication apps and platforms
• Excellent IT skills, including a strong knowledge of Microsoft Word, Excel and PowerPoint
• Excellent written and oral communication skills
• Experience working with international accommodation agencies
• Experience using booking/CRM systems within a data‑compliant environment
• Experience within Student Accommodation or the University sector
• A working knowledge of Canva, Kinetics and HubSpot
• 25 days holiday + bank holidays
• Company Pension Contribution
• Modern Office in the centre of Liverpool’s Business district
• Employee Assistance Program
• Life Assurance Cover

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Sales and Administrative