Sales And Customer Service Advisor

Cooks Motor Group; East Midlands; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive group in the UK is seeking a motivated Sales & Customer Service Advisor to deliver exceptional service across multiple brands. You'll manage customer inquiries via phone and email, while building strong relationships through trust and rapport. The ideal candidate will possess excellent communication skills and a customer-focused approach. Enjoy a supportive work environment with opportunities for training, development, and an array of employee benefits, including 33 days of leave, retail discounts, and flexible working options.

Benefits

33 days annual leave

Exclusive retail discounts

Company pension scheme

Healthcare support

Paid volunteer days

Training and development opportunities

Qualifications

• Have excellent communication skills and the ability to build trust and rapport with customers and colleagues.
• Be customer focused and passionate about their work.
• Have the ability to prioritize their workload and multi-task.
• Be IT literate with the ability to use multiple systems at once.
• Confidently work independently and also as part of a team.
• Have a keen eye for detail.

Responsibilities

• Handling inbound & outbound telephone calls to existing customers across multiple brands.
• Responding to customer email enquiries.
• Identifying the needs of customers and guiding them towards suitable services or products.
• Providing a high level of customer service to build relationships and retain business.

Skills

Excellent communication skills

Customer focused

Ability to prioritize workload

IT literate

Problem solving skills

Job description

Sales & Customer Service Advisor - Multiple Brands -Group1

Are you customer focused, self-motivated and looking for a new challenge?

As a Sales & Customer Service Advisor at Goup1Derby, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. Whilst the position is based at Mercedes-BenzDerby, you will have the excitement of working with multiple Brands in this role.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you'll do day to day

• Handling inbound & outbound telephone calls to existing customers across multiple brands (No Cold-Calling)
• Responding to customer email enquiries
• Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
• Providing a high level of customer service which will allow you to build relationships with our customers to retain business
• Being organised and self-motivated to ensure targets and deadlines are met
• To up-sell additional Audi products

Helpful skills and qualifications

Don’t worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.

• Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
• Be customer focused and passionate about their work
• Have the ability to prioritise their workload and multi-task
• Be IT alliterate with the ability to use multiple systems at once
• Confidently work independently and also as part of a team
• Have a keen eye for detail
• To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
• Ability to problem solve and think on their feet

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.