Sales Advisor

The White Company; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fast-growing multi-channel retailer in the UK is looking for a customer service representative to enhance customer shopping experiences. You will manage customer inquiries, ensure timely order completions, and promote customer loyalty through effective communication. Ideal candidates will have a strong retail or customer service background and a passion for customer satisfaction. This position offers a range of benefits including a product discount and holiday entitlement, along with a competitive salary.

Benefits

50% discount on products

20 days holiday rising to 25

Volunteer Day with charity

Discretionary bonus scheme

Variety of lifestyle discounts

Automatic enrolment into pension scheme

Access to Wagestream app

Life assurance plan post probation

Social events throughout the year

Qualifications

• Experience in a retail sales or customer service role is essential.
• Must be passionate about delivering excellent customer experiences.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Provide excellent customer service and surpass customer expectations.
• Identify customer needs and answer product-related questions.
• Ensure timely completion of customer mail orders.
• Capture customer data to encourage loyalty.

Skills

Strong retail sales experience

Customer service orientation

Ability to identify customer needs

Willingness to multitask

Job description

Our Role

With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.

We work with PRIDE; our company values every day - You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks.

If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.

What you’ll be doing

• Provide excellent customer service and surpass customer expectations at every opportunity.
• Identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
• Ensure that all customers’ mail orders are completed efficiently and on time.
• Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty.

Please read through the attached Job Description for more detail.

What we offer you

• 50% discount on our products
• 20 days holiday rising to 25 during service
• A Volunteer Day with a charity of your choice
• In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually
• Perk Place Benefits Platform – offering a variety of discounts across wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Following successful probationary completion, you’ll be covered by our life assurance plan
• Social - Christmas party/social events throughout the year

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We’d love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.