SaaS Senior Account Manager - Growth & Retention

TouchNet Information Systems, Inc.; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Senior Account Manager to focus on client relationships and revenue growth. The role requires strong communication skills and SaaS experience, particularly in mass participation events. As a remote position based in the UK, the applicant should effectively drive customer retention and satisfaction while managing a book of business. Responsibilities include contract renewal management, sales quotas, and technical issue resolution, making a significant impact on client success.

Qualifications

• Proven experience in external client management, preferably in software sales.
• Advanced oral and written communication skills.
• Highly skilled in public speaking and delivering presentations.

Responsibilities

• Drive revenue and minimize customer attrition.
• Meet and exceed quota targets.
• Develop and maintain client relationships.
• Identify and resolve client issues.
• Facilitate resolution of technical issues.

Skills

Client management

Communication skills

Conflict management

Public speaking

Microsoft Office proficiency

Job description

A leading technology company is seeking a Senior Account Manager to focus on client relationships and revenue growth. The role requires strong communication skills and SaaS experience, particularly in mass participation events. As a remote position based in the UK, the applicant should effectively drive customer retention and satisfaction while managing a book of business. Responsibilities include contract renewal management, sales quotas, and technical issue resolution, making a significant impact on client success.