Route Performance Manager

Avanti West Coast; Crewe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading rail service provider in the UK seeks a Route Performance Manager passionate about enhancing service delivery and improving journey performance. The successful candidate will champion punctuality and collaborate with various teams to drive improvements. Candidates should possess a degree in Operations, Engineering, or Business and have a strong grasp of railway operations. This position offers competitive benefits including a pension scheme and free travel for employees and their families.

Benefits

Final Salary Pension Scheme

Free Travel on Avanti West Coast

75% Off Leisure Travel

30 Days Holiday

10 Free Journeys with other First Group train services

Qualifications

• A solid grasp of railway operations and performance management.
• Skilled in building relationships and influencing outcomes.
• Confident engaging with all levels of stakeholders.
• Analytical and focused on turning data into results.

Responsibilities

• Champion punctual and reliable journeys by resolving service delays.
• Collaborate with teams and partners to enhance performance.
• Deliver quick wins while shaping long-term improvements.
• Lead performance reviews and turn insights into action.
• Share knowledge and use customer feedback for strategies.

Skills

Rail Know-How

People-Centered

Clear Communicator

Insight-Driven

Education

Degree in Operations, Engineering, or Business

Job description

Route Performance Manager: Together, we keep the journey moving.

Are you ready to make a meaningful difference in the world of high-speed rail? At Avanti West Coast, we’re on a journey to create a greener, faster, and more reliable railway and we’re looking for a Route Performance Manager who’s passionate about delivering exceptional service and driving positive change.

This is a fantastic opportunity to take the lead in improving performance across our long-distance intercity network. Your work will directly impact the experience of thousands of customers, helping ensure their journeys are smooth, punctual, and dependable.

As Route Performance Manager, you’ll be at the heart of our performance strategy. You’ll:

• Lead with Purpose: Champion punctual, reliable journeys by identifying and resolving service delays.
• Collaborate to Succeed: Work hand-in-hand with frontline teams, Network Rail, and partners to enhance performance.
• Balance Now and Next: Deliver quick wins while shaping long-term, sustainable improvements.
• Drive with Data: Lead performance reviews and turn insights into action.
• Empower Through Expertise: Share your knowledge and use customer feedback to shape smarter strategies.

We’re looking for someone who’s passionate about performance and thrives on solving complex problems. You’ll need:

• Rail Know-How: A solid grasp of railway operations and performance management.
• People-Centered: Skilled in building relationships, influencing outcomes, and driving continuous improvement.
• Clear Communicator: Confident engaging with stakeholders at all levels, inside and outside the business.
• Insight-Driven: Analytical, curious, and focused on turning data into meaningful results.
• Relevant Experience: A degree or equivalent background in Operations, Engineering, or Business, ideally within transport.

Please review the role profile for more detail.

What’s In It for You?

• Final Salary Pension Scheme
• Free Travel on Avanti West Coast for you and your family
• 75% Off Leisure Travel with other train operators
• 30 Days Holiday, increasing to 37 with service (including bank holidays)
• 10 Free Journeys with other First Group train services

If you’re ready to lead with impact and help shape the future of rail, we’d love to hear from you.

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.