Retail Supervisor

Wickes; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer in the United Kingdom is seeking a passionate individual to join as a team member. You will be responsible for motivating your team, ensuring exceptional customer service, and supervising daily operations. Ideal candidates will have experience in teams, a keen interest in career growth, and the ability to train new members. This role offers excellent benefits such as bonuses, pension contributions, and generous leave policies.

Benefits

Up to 5% annual bonus

Up to 10% employer pension contribution

20% colleague discount

Qualifications

• Passion for exceptional customer service.
• Experience in training new team members is preferred.
• Enthusiasm in supporting scheduling and team management.

Responsibilities

• Motivate and guide colleagues for optimal customer experiences.
• Supervise routine tasks and key-holding responsibilities.
• Drive success in store operations.

Skills

Excellent customer service

Team leadership

Training and onboarding

Job description

About The Role

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip‑top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About You

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

Please ensure to apply with an up to date CV attached. Applications without CVs will not be accepted.

If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save‑as‑you‑earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

If you are 21 yrs and over £12.86 phr, 18 yrs - 20 yrs £12.13 phr and under 18 yrs £9.35 phr.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Apply Now!

Vacancy Reference#99919

"Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form."