Retail Supervisor

Specsavers; Swindon, Bradford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading optical retailer in Swindon is looking for an experienced Retail Supervisor to lead a team and deliver excellent customer service. In this role, you will coach staff, manage retail operations, and drive profitability. The ideal candidate will possess strong communication skills, a passion for customer service, and a background in fast-paced retail environments. You will benefit from comprehensive training, team events, and additional perks such as professional fees paid. This is a full-time position offering a competitive salary and great development opportunities.

Benefits

Full Time Hours

Salary up to €40,000

Professional fees paid

Clinical and professional development

Regular team events

Qualifications

• Experience in a fast-paced retail environment.
• Ability to communicate across different levels.
• Skills in leading and developing team members.

Responsibilities

• Supervise, coach, and motivate staff for excellent standards.
• Use key performance indicators to enhance sales and profits.
• Handle recruitment and training of new staff.

Skills

Effective communication

Listening skills

Adaptability

Motivated to achieve targets

Customer service passion

Team collaboration

Job description

Specsavers, GPO Arcade

Retail Supervisor

As Retail Supervisor you will assist the store directors with the retail operations with a particular responsibility for supervising, coaching and motivating staff to achieve excellent technical standards and customer service and to exceed performance targets. You will support by using key performance indicators to increase sales, minimise costs and maximise profits and management team in the effective running of the store. You will support with supervising, coaching and motivating staff to achieve excellent retail standards and customer service. You will support by inspiring the team and using KPI’s to increase sales, minimise costs and maximise profits.

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of our products and how to put into practice effective people management.

You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.

Our store

Based on Henry Street, Specsavers is a community driven store that actively participates with charities and community initiatives alike.

What’s on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Full Time Hours - 40 hours per week- weekend & evening hours included
• Salary up to €40,000 depending on experience
• Professional fees paid
• Outstanding clinical and professional development opportunities
• Support with IP, other higher accreditations and Pathway
• Regular team events and team building evenings

Your Role

• Be proactive in making sure the store is always looking its best and is presented to the highest standards. Have an eye for detail and put anything right that you come across that is not quite perfect.
• With a continuous improvement mindset look for and deliver commercial opportunities to improve the dispensing customer journey
• Ensure that the dispensing service provided in store complies with Group policies and procedure
• Liaise with the lab to ensure customers are given accurate information about their collection
• Ensure you maintain a commitment to continually develop yourself to strengthen your performance and leadership in an ever-changing business
• Be a role model for excellent management within your store so that every member of staff feels valued, so they give their best, enjoy their job and contribute to running a superb store
• Manage the recruitment of new dispensing staff members and take responsibility to ensure they have the best possible induction into the business.
• Host regular team meetings and training and development sessions for your team to foster the continuous improvement mindset throughout the business
• Help people understand their role, what’s expected and how they fit in by creating opportunities for regular discussion and manage performance of the team through regular 1-2-1’s, performance reviews and setting goals and development opportunities.
• Ensure that professional training for team members is appropriate for present and future needs of store whilst also ensuring the supervision complies with legislation
• Aim to consistently exceed all personal and team goals.
• Ensure the team is appropriately staffed to ensure the most effective running of the store operations
• Act as an ambassador for Specsavers at all times.

Essential Skills

• Able to effectively communicate with people at all levels ensuring that your style is altered to fit the situation
• Excellent listening and communication skills and able to influence at all levels
• Adaptable and open to change
• Driven and motivated to achieve targets
• Experience of working in a fast-paced retail environment
• Passionate about providing excellent customer service
• Able to work effectively as part of a team and delivers effective feedback where appropriate
• Comfortable in presenting information to other team members e.g. through daily briefings
• Comfortable in effectively delegating responsibilities and tasks to other team members
• Is happy to receive feedback and takes steps to develop and improve.

Checked all the boxes? Now’s the perfect time to apply!