Retail Store Experience Leader | Elevate Service & KPIs

Sainsbury's Supermarkets Ltd; Winchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK retailer is seeking a Customer Experience Manager for their store in Winchester. This role involves overseeing the front-end checkout operations and ensuring exceptional customer experiences. The ideal candidate will have previous management experience in a fast-paced environment, a strong focus on customer service, and the ability to lead teams effectively. Compensation includes a competitive salary based on experience, bonuses, and a range of employee benefits including discounts and pension contributions.

Benefits

10-15% employee discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching up to 7.5%

Career development opportunities

Cycle to Work scheme

Wellbeing support

Qualifications

• Previous line management experience in a fast-paced environment.
• Strong customer service mindset, coaching teams effectively.
• Proven leadership in high-volume operational settings.

Responsibilities

• Manage overall customer experience in the store.
• Ensure front-end checkout operations meet expectations.
• Oversee petrol station operations, if applicable.
• Conduct performance management and employee relations.

Skills

Line management

Customer focus

Performance management

Operations management

Leadership in fast-paced settings

KPI delivery

Problem-solving

Job description

A leading UK retailer is seeking a Customer Experience Manager for their store in Winchester. This role involves overseeing the front-end checkout operations and ensuring exceptional customer experiences. The ideal candidate will have previous management experience in a fast-paced environment, a strong focus on customer service, and the ability to lead teams effectively. Compensation includes a competitive salary based on experience, bonuses, and a range of employee benefits including discounts and pension contributions.