Retail Shop Manager

Company Shop Group; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading UK retail organization is seeking to hire a Shop Manager who will oversee daily operations and ensure exceptional customer service. The successful candidate will lead a team, meet store standards, and promote a positive work environment. Emphasis on leadership skills, retail experience, and the ability to motivate others is crucial. This position is part-time, located at the Ocado Tamworth shop, and offers a pay rate of £13.22 per hour.

Benefits

Free membership to Company Shop

Annual Flu Injections

High street & leisure vouchers

Employee Assistance Programme

Contributory pension scheme with benefits

Qualifications

• Proven experience in a retail environment while managing a team.
• Ability to motivate the team for high performance.
• Flexible and adaptable to support business needs.

Responsibilities

• Oversee daily business operations and deliver store standards.
• Ensure health, safety, and environmental policies are upheld.
• Create an engaging department for colleagues and members.

Skills

Team leadership

Effective communication

Time management

Problem-solving

Customer service focus

Job description

Overview

Join Our Team as a Shop Manager

You will be working in partnership to ensure the smooth running of the colleague shop. You will look to consistently deliver great service by placing our customers at the heart of what we do, focusing on the store standards. The role of Shop Manager is to oversee all areas of daily business operations, including leading the team to deliver store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.

About Us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our Community Shop where we build stronger individuals and more confident communities. We champion diversity and equality in our working environment.

Details of location and shift pattern

Location: Staff Shop (Ocado Tamworth) Danny Morson Way, Dordon, B78 1FE

Shifts/Hours: 32 hours a week, working 4 out of 7 days on a rota basis. Hours are between 3:00 am and 11:30 am, Monday to Sunday

Rate of pay: £13.22 per hour

Accountabilities and responsibilities

• You will be responsible for ensuring the team is motivated to deliver the day-to-day operation of the department
• You are required to effectively communicate with and coordinate the team of departmental colleagues to consistently deliver an excellent department
• Ensure standards remain high and continually look for ways to improve
• Support with any departmental tasks as required
• Uphold Health, Safety & Environmental policies and practices, while encouraging a culture of good HSE practice
• Continuously review waste within your department and seek solutions to reduce wastage where possible
• Assist with development plans of colleagues, by making recommendations and coaching rising stars
• Create an engaging department where colleagues are trusted by our members and understand they are at the heart of everything we do
• Ensure colleagues uphold our culture and deliver an exceptional member experience

Knowledge, Skills And Experience

• Lead by example and uphold Company Shop Group values at all times
• Ability to build and maintain effective working relationships
• Ability to plan and organise workloads
• Able to work to strict deadlines
• A desire to develop and progress within your role
• Commitment to personal development and continued learning
• Flexibility to support the needs of the business
• Proven experience in a retail environment while managing a team
• Strong interpersonal skills with the ability to communicate with members and colleagues and anticipate and rectify potential problems
• Ability to work well under pressure with a can-do attitude aligned with the Company Shop Group ethos
• Effective planning and time management skills and ability to work to deadlines
• Service-focused mindset for internal and external customers
• Solution-focused mindset bringing solutions and opportunities

Benefits

• Free membership to Company Shop for you and 10 nominees
• Annual Flu Injections, high street & leisure vouchers, and on-site parking
• Free tea & coffee, and Free Fruit Friday
• Employee Assistance Programme - Grocery Aid
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
• Contributory pension scheme with death in service benefit

Apply now to be part of a business that's making a real difference.