Retail Shift Leader

Peoplebank; Ashford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular doughnut company in Ashford is seeking a Retail Shift Leader to manage shift operations, engage with customers, and lead a team in a bustling environment. The ideal candidate will bring strong leadership skills, a customer-first mentality, and flexibility to navigate various shifts. We offer competitive pay, team discounts, and a supportive work atmosphere that values diversity and sustainability.

Benefits

Free doughnut & hot drinks every shift

Generous team discounts on products

Training & development opportunities

Recognition for great work

Pension scheme and life assurance

Private Healthcare for support office roles

Wellbeing & Belonging service access

Qualifications

• Experience in a leadership role or readiness to step into one.
• Full availability and flexibility for shifts.
• Strong team player with a desire to uplift others.

Responsibilities

• Lead the team during shifts, ensuring smooth operations.
• Engage with customers, providing excellent service.
• Handle stock checks and assist in recruitment efforts.

Skills

Leadership

Customer service

Teamwork

Communication

Reliability

Job description

Our Krispy Kreme Rocket at Ashford Designer Outlet is one of our most unique and eye-catching locations a fun, retro-style caravan serving up our famous doughnuts and coffee to shoppers on the go. Surrounded by top brands and lively footfall, it’s a buzzing spot where our team bring energy, smiles, and great service to every guest. With easy access from the M20 and plenty of parking on site, it’s a fantastic place to work and be part of spreading joy every day.

At Krispy Kreme, it’s not just a job it’s being part of a team that spreads joy every day! As one of our Krispy Kremers, you’ll enjoy:

• Free doughnut & hot drinks every shift (because you deserve a treat!)
• Generous team discounts across all our products
• Training & development to help you grow your career with us
• Recognition & celebrations for great work and special moments
• Competitive pay and opportunities for progression
• Pension scheme and life assurance (eligibility applies)
• A fun, friendly environment where everyone’s welcome and teamwork makes the magic happen.
• Exclusive savings through our Treat Box discount platform.
• Support Office roles eligible for Private Healthcare
• Free access to our Wellbeing & Belonging service.

Ready to Lead the Sweetest Team in Town?

Step into the spotlight as a Retail Shift Leader!

This isn’t just any job — it’s your chance to roll up your sleeves, take the lead, and keep things running smoother than our signature glaze.

What you’ll be doing (besides making dreams come true):

• You’ll run the show on shift front and centre with customers, serving up smiles (and doughnuts!), boosting sales, and keeping everything safe, clean, and on point.You’ll guide your team, build them up, and keep the energy buzzing. You’ll be hands‑on: working the till, serving up hot & cold drinks, boxing up those irresistible treats, and making our cabinet look as good as our doughnuts taste.
• You’ll also jump into the behind‑the‑scenes magic: stock checks, weekly wrap‑ups, team recruitment, and making sure everyone’s happy to be here. When your manager’s away, you’ll hold down the fort like a boss.

What makes you our kind of leader?

• You’ve got experience running the floor or you’re ready to rise and shine into that next step.
• You lead with heart people‑first, customer‑obsessed, and all about good vibes.
• You're a team player who takes ownership and makes things happen.
• You’ve got full availability and flexibility weekends, weekdays, the whole shebang.
• You bring energy, reliability, a great work ethic, and you’re always up for learning more.

Think you've got what it takes to keep the glaze flowing and the team glowing?

Let’s make sweet things happen — apply now!

About Krispy Kreme:

Our People:

We embrace diversity within our teams, so whether you're a foodie, drink lover, sport enthusiast, gym bunny, movie buff, history geek, gamer, music fan, book worm, none of the above or all the above, you'll find a friend here!

Our Doughnuts:

We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is handmade, decorated and delivered fresh daily by one of our awesome team members?

Culture:

Our culture is created through our leadership mix, of which there are a dozen (naturally!): Check out our careers page for more information on our Krispy Kreme Culture

Love our planet:

Our beautiful, natural world gives us our sugar, cocoa, eggs, milk, coffee, and so much more. Protecting and preserving it is vitally important to us. So, we're constantly working to reduce our environmental impact and become more sustainable in all we do. Check out our Social Responsibility page for more information.