Retail Service Managers- Bristol

Chiltern Railways; Bristol; On-site; GBP 26,000 - 35,000; Full time

Job summary

A national transport brand is seeking a Retail Service Manager for its Bristol Temple Meads location. The role involves delivering exceptional at-seat catering service, ensuring a positive experience for passengers. The ideal candidate will possess excellent people skills, a strong commitment to customer satisfaction, and the ability to work flexible hours. This full-time position offers a competitive salary and opportunities for career growth within the transport sector, alongside a generous holiday allowance and benefits including free travel.

Benefits

30 days holiday allowance, rising to 35

Free travel on Arriva Rail services

75% off travel on other UK rail companies

Discounted European rail travel after a year

Qualifications

• Confident and approachable, great at connecting with customers.
• Maintains a focus on customer satisfaction.
• Reliable, consistent, and committed to high standards.

Responsibilities

• Provide high-quality at-seat catering service.
• Ensure passengers travel in comfort and style.
• Deliver efficient and proactive service at all times.

Skills

Excellent people skills

Customer service driven

Strong work ethic

Team player

Flexible

Well-presented

Personality

Job description

Retail Service Managers- Bristol page is loaded## Retail Service Managers- Bristollocations: Bristol Temple Meadstime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (13 days left to apply)job requisition id: JR031501**Retail Service Manager – Bristol Temple Meads** *Join the Journey.***Retail Service Managers** to join our dynamic team based in **Bristol throughout 2026**.**What you’ll be doing**As a **Retail Service Manager**, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers.From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.* **Starting salary**: **£26,888**, rising to **£34,061** after successful training (based on a 38-hour week)* **Permanent, full-time position** with great career prospects* **Comprehensive training** and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).* Opportunities to grow within a national transport brand.**What We are Looking For**We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:* **Excellent people skills** – confident, approachable, and great at connecting with customers.* **Customer service driven** – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.* **Strong work ethic** – reliable, consistent, and committed to high standards.* **Team player** – work seamlessly with onboard crew and local colleagues.* **Flexible** – able to work early mornings, evenings, weekends, and bank holidays.* **Well-presented** – professional appearance that reflects our brand.* **Personality** – we want authentic, energetic individuals, not robots!**Location Requirement*** You must live within **1 hour’s commute of Bristol** and be able to travel at unsocial hours reliably.At CrossCountry, we’re committed to building a **diverse and inclusive workforce** where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.In return our benefits include:* Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.* Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.* Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)* 75% off travel on other UK rail companies* Discounted European rail travel after one year.**Application Deadline: 31st December 2025.**Please note, successful applicants will be required to attend a medical and have a DBS check.Join us and be part of something bigger – making journeys better, one customer at a time.Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.