Retail Sales Assistant

Travelex Limited; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading foreign exchange company in the UK is seeking a Travel Service Partner to provide outstanding customer service in a bustling airport environment. The role involves supporting customers with their travel money requirements and building relationships to tailor their experience. Ideal candidates should have a customer service background, be adaptable, and have an interest in travel. This position offers a permanent contract with flexible working hours and a comprehensive benefits package.

Benefits

Comprehensive voluntary benefits package

Discounted corporate rates on insurances

Discounts on health checks and tests

Qualifications

• Ability to provide exemplary service in a busy environment.
• Experience in nurturing customer relationships.
• Interest in travel and currency exchange.

Responsibilities

• Support customers with their travel money needs.
• Adapt to customers' requirements during busy hours.
• Build relationships with customers to tailor experiences.

Skills

Customer service excellence

Adaptability

Knowledge of travel requirements

Job description

**Job Type:**Permanent **Hours per week**: 37.5 **Salary**: £13 per hour **Working Pattern**s: Between 4.30am and 11pm working 4 days out of 7 **Benefits:** A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (CSR).As an integral part of the Team, you will be placed at the heart of a bustling airport environment where thousands of customers are embarking on business or personal trips. Whether they’re on an “early bird” flight or “taking a red eye” we want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!Nurturing and forming relationships with customer to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination you if they think your experience fits the brief and conduct give you more insight into Travelex and the role whilst finding out a bit more about you. Given Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.