Retail Lead: Elevate Customer Experience & Team Growth

Nike; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading sports retail company is seeking a Retail Lead to provide world-class service at their Wembley location. This role involves coaching team members, achieving sales targets, and ensuring compliance with company standards. Candidates should have customer service experience, excellent communication skills, and the ability to manage peers. The position offers a competitive compensation package, performance-based bonuses, and generous employee discounts. Join the team in a dynamic and supportive environment.

Benefits

Competitive compensation and benefits

Monthly performance-based bonus

Employee discounts

Diversity, Equity & Inclusion values

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours.

Responsibilities

• Deliver exceptional consumer service and brand experience.
• Coordinate, coach, and motivate the employees.
• Support daily business to achieve sales targets.
• Identify and solve problems with store leadership.
• Ensure compliance with all standards and guidelines.

Skills

Customer service

Team management

Effective communication

Sales techniques

Job description

A leading sports retail company is seeking a Retail Lead to provide world-class service at their Wembley location. This role involves coaching team members, achieving sales targets, and ensuring compliance with company standards. Candidates should have customer service experience, excellent communication skills, and the ability to manage peers. The position offers a competitive compensation package, performance-based bonuses, and generous employee discounts. Join the team in a dynamic and supportive environment.