Retail General Merchandise Manager — Lead Teams & KPIs

Sainsbury's Supermarkets Ltd; Penrith; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading UK retail company is seeking a General Merchandise Manager for their Penrith store. The role focuses on managing non-food products, ensuring daily operations run smoothly, and leading a team to deliver exceptional customer service. With responsibility for performance management and KPI delivery, the ideal candidate will have prior experience in a fast-paced retail environment. This position offers a competitive salary, bonuses, and numerous employee benefits including discounts and support for personal development.

Benefits

10% discount on shopping

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension match

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on memberships and more

Qualifications

• Experience leading teams in dynamic, customer-facing environments.
• Proven record of delivering exceptional customer experiences.
• Leadership experience in retail or operational settings.

Responsibilities

• Oversee management of all non-food products.
• Ensure smooth daily operations from shop floor to warehouse.
• Manage performance and capabilities of team.

Skills

Customer service obsession

Line management

KPI delivery

Performance management

Job description

A leading UK retail company is seeking a General Merchandise Manager for their Penrith store. The role focuses on managing non-food products, ensuring daily operations run smoothly, and leading a team to deliver exceptional customer service. With responsibility for performance management and KPI delivery, the ideal candidate will have prior experience in a fast-paced retail environment. This position offers a competitive salary, bonuses, and numerous employee benefits including discounts and support for personal development.