Retail Bureau Manager

Eurochange Ltd; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel money provider in the UK seeks a Bureau Manager to lead a team in delivering exceptional customer service and driving sales. This role requires a natural leader with a passion for retail and financial services, strong leadership skills, and a commitment to compliance. You'll inspire your team, manage daily operations, and analyze performance metrics to enhance the customer experience. Join us to make every customer’s travel money experience better, simpler, and more convenient.

Benefits

Colleague Rate on Travel Money

28 days holiday

High Street Discounts

Free 24/7 Virtual GP service

Cycle to Work Scheme

Employee Wellbeing & Financial Support

Life Assurance

Recognition Awards

Qualifications

• Proven experience leading teams in a retail, banking, or financial services environment.
• Strong leadership skills with the ability to motivate, coach, and develop others.
• Financial acumen, including managing budgets and risk controls.

Responsibilities

• Own the performance of your branch, driving revenue and profitability.
• Inspire and coach your team to deliver personalized experiences.
• Ensure full compliance with AML, KYC, and company procedures.

Skills

Leadership experience

Sales strategies

Customer service

Financial acumen

Problem-solving

Communication

Job description

Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT

Responsible for: A small team of Retail Colleagues.

Shift Pattern: Monday to Sunday, shifts based

Lead the Way as a Retail Bureau Manager

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.

As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.

What you'll be doing on a day-to-day basis...

• Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
• Inspire and coach your team to deliver personalised, engaging experiences for every customer
• Build lasting relationships with customers, understanding their travel needs and matching them with the right products
• Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
• Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
• Lead by example in delivering our eurochange sales framework and maintaining our high standards
• Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
• Conduct regular cash reconciliations and audits to manage risk and minimise losses
• Analyse branch KPIs and performance data to identify opportunities for improvement
• Train and mentor your team to grow their skills, confidence, and careers
• Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
• Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
• Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

As a Bureau Manager, you’ll be expected to:

• Lead by example, embodying eurochange’s values in every interaction
• Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
• Empower your team to make decisions, solve problems, and take ownership of their performance
• Recognise and celebrate success, motivating your team to achieve and exceed their targets
• Demonstrate resilience and adaptability in a fast-paced retail environment
• Foster a positive, inclusive workplace where everyone feels valued and can thrive
• Give and receive feedback openly and constructively, always looking for ways to improve
• Stay commercially aware, understanding how your decisions impact the branch and the wider business

The Stand-Out Qualities to Be Part of #Teameurochange

• Proven experience leading teams in a retail, banking, or financial services environment
• A commercial mindset with the track record of meeting and exceeding sales targets
• Strong leadership skills with the ability to motivate, coach, and develop others
• Financial acumen, including managing budgets, cash handling, and risk controls
• Knowledge of AML, KYC, and financial compliance standards
• A passion for customer service and relationship building
• Excellent communication, problem-solving, and organisational skills

Our Perks Are Out of This World!

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme – because you matter!
• Wagestream – access your earned wages when you need it
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance
• …and much more!

Our Vision

To be the UK’s go-to travel money provider, adding value to every customer’s journey.

Our Purpose

Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.

Our Values