Retail Betting Advisor — Customer Experience & Promotions

Betfred Group; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known bookmaker in the United Kingdom seeks an Assistant Sales Manager for their retail teams. You'll enhance customer experiences while processing bets and engaging with customers. Responsibilities include managing queries and maintaining a welcoming environment. Strong customer service skills are essential. Join a winning team with various benefits including bonuses and mental health support.

Benefits

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition program

Comprehensive financial wellbeing package

Mental health support

Qualifications

• Must be 18+ and eligible to work in the UK.
• Availability for evenings, weekends, and public holidays.

Responsibilities

• Process customers’ bets promptly.
• Handle customer queries with knowledge.
• Maintain a well-presented environment.
• Collaborate with team members to enhance customer service.
• Follow age verification policies.

Skills

Outstanding customer service skills

Ability to engage all customers

Passion for sports and gaming

Willingness to learn and develop

Job description

A well-known bookmaker in the United Kingdom seeks an Assistant Sales Manager for their retail teams. You'll enhance customer experiences while processing bets and engaging with customers. Responsibilities include managing queries and maintaining a welcoming environment. Strong customer service skills are essential. Join a winning team with various benefits including bonuses and mental health support.