Retail Assistant

CairnGorm Mountain Ltd; Scotland; On-site; GBP 22,000 - 26,000; Full time

Job summary

CairnGorm Mountain Ltd is seeking a Retail Assistant to facilitate a positive shopping experience for customers in its store. Key responsibilities include customer service, cash handling, and maintaining an organized store. This position offers full-time and part-time options at an hourly wage of £12.60, with no evening shifts.

Qualifications

• Experience in a visitor attraction and general retail.
• Previous retail and cash handling experience.
• Able to work in a fast-paced customer-focused environment.

Responsibilities

• Assist customers to ensure a smooth shopping experience.
• Maintain stock levels and displays.
• Handle cash and card transactions.

Skills

Customer Service

Numeracy

Attention to Detail

Flexibility

Job description

Reports to: Retail Manager
Location: Cairngorm Mountain

The Retail Assistant plays a vital role in our store, responsible for helping customers and ensuring a smooth shopping experience to Cairngorm customers.

The retail assistant is to provide excellent customer service, support sales, and maintain an organized and aesthetic store environment. They help customers find products, process transactions, and ensure a positive shopping experience.

• £12.60 per hour.
• Full-time and part-time positions available.
• No evening work or split shifts.

Roles and Responsibilities

• To follow the opening and closing procedures
• Use of ICR till system for cash handling and card payments
• To advise and assist customers to maximise retail sales
• To maintain stock levels and displays for maximum effect
• To assist with the physical movement, storage, and display of merchandise
• To assist with the receipt of goods in accordance with company procedures
• To ensure all merchandise is coded and priced correctly
• To carry out stocktaking duties as required
• Regular housekeeping to ensure a clean and shoppable environment for customers
• To be aware of all Retail Risk Assessments and Standard Operating Procedures.
• Adhere to all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
• To identify personal development needs in line with personal and organisational objectives

Person Specification

Experience

The role would suit someone who has had experience in a visitor attraction including winter snowsports; as well as those with general retail experience. Demonstrate good people skills, both customer facing and within your team. The role will require a degree of flexible working to meet the business needs, 7-day operation and events outwith normal operating hours.

• Previous retail and cash handling experience
• Experience in a fast-paced customer focused environment

Skills

• Proficient level of numeracy
• Ability to work alone as well as part of a wider team and under pressure
• Excellent attention to detail

Personal Attributes/Behaviours

• The ability to identify success as well as areas for improvement
• A motivated individual who is not fazed by an ever-changing environment
• Flexible with a ‘Can do’ approach
• Adaptable
• Enthusiastic, friendly, team player with a genuine desire to provide outstanding customer service.

Company Background and Culture / Location Overview

Cairngorm Mountain (Scotland) Ltd. is a major tourist hub all year round with a range of unique activities on offer. Set within the Cairngorms National Park the surrounding area attracts over 1.8 million annual visitors predominantly in summer with the resort itself attracting circa 200,000 annual visitors. The resort is home to Scotland’s only mountain railway and the UK’s highest restaurant and bar.

During spring, summer and autumn visitors enjoy guided walks, mountain biking, tubing slides, the mountain garden, viewpoints, together with cafes and shops. The resort is an internationally renowned area of scientific interest and its surrounding areas contain unique natural habitats and wildlife protected by EU legislation.

In winter the resort transforms to the most popular snowsports destination in Scotland. Cairngorm Mountain resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period.

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