Retail Assistant

Screwfix Direct Ltd; Aylesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Aylesbury seeks a Retail Assistant to ensure exceptional customer service at the core of their operations. This role involves diverse day-to-day tasks including serving customers, order picking, and managing stock. Ideal candidates should possess strong customer service skills and a willingness to work evenings and weekends. The position offers numerous training programmes to support career growth and a variety of employee benefits, including discounts and wellbeing resources.

Benefits

Cycle to Work scheme

High Street Shopping Discounts

20% off Gym membership

Enhanced Family Leave

Training programmes

Qualifications

• Strong customer service skills to engage with customers effectively.
• Ability to handle stock and deliveries efficiently.
• Flexibility to work during evenings and weekends.

Responsibilities

• Provide excellent customer service at the till.
• Assist in picking and delivering orders.
• Manage stock levels and arrange store displays.

Skills

Customer service

Order picking

Stock management

Job description

Job Location

Unit 1 Kempson Close, Gatehouse Industrial Area, Aylesbury, HP19 8UQ

About the role

You're at the core of Screwfix, ensuring our customers are at the heart of everything we do. You'll take your time to really get to know them while delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you'll always be kept busy.

Responsibilities

Varied day‑to‑day tasks: customer service at the till, picking orders, delivering, stocking shelves, and handling store repro.

Availability

Needed for evenings and weekends.

Opening Hours

Monday - Friday: 7am to 8pm
Saturday: 7am to 6pm
Sunday: 9am to 4pm

Benefits

Cycle to Work scheme: 25‑39 % savings on bikes and accessories.
High Street Shopping Discounts across major retailers.
Share Plans to become a Kingfisher shareholder.
20 % off Nuffield Gym membership, free 7‑day pass.
Simply Health: dental care, acupuncture, treatment claims.
Long Service Awards: extra pay, bonus holiday days.
Pension: up to 14 % monthly contribution.
Life Cover: up to 4× annual salary via Death in Service payment.
Retail Trust: free wellbeing resources, confidential counselling.
Screwfix & B&Q discounts: 20 % off all products.
Mind Training: support from Mind charity.
Screwfix Community access to resources and colleagues.
Self‑Development: LinkedIn Learning courses and other learning tools.
Enhanced Family Leave: inclusive, competitive pay terms beyond statutory requirements.
Training programmes: supportive learning to grow career.

Training programmes

• First Steps to Management – 16‑week programme for Service Assistants aiming for Trade Counter Supervisor.
• Power Up to Trade+ – 12‑15 month programme providing a Trade Supplier Apprenticeship level 2 and Trade+ Sales Supervisor skills.
• Trade Up to Branch Manager – 15‑month programme leading to Level 4 Retail Manager Apprenticeship.
• Learning for Life – skills across business levels, Maths/English coaching.

Quotes

"You get a different range of tasks every day. One day doing delivery, the next serving customers." – Joshy Phillips, Service Assistant
"My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro." – Thiago, Trade Counter Assistant
"The supervisor position is a really good opportunity to learn and progress."

Be yourself at Screwfix

We all do better when we’re celebrated for who we are. Our Employee Inclusion Network 'Us' helps colleagues share ideas and work collaboratively toward a fairer, diverse workplace. 'Us' is led by Ambassadors for Diversity & Inclusion, providing an open space to share experiences and learn about allyship.

Application

Applying online is simple: fill in basic details and upload your most recent CV. If you’re applying for a S.A., you’ll also need to complete a Situational Judgement Test.

Interview

Before your interview, we recommend reading our careers page and visiting a local Trade Counter. Interviews may be on phone or video chat, followed by a visit to the store. They consist of competence‑based questions and discussion of your experience and knowledge of Screwfix.

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and pre‑employment checks are completed, you’ll receive your contract.