Retail Advisors

New Start Highland; Nairn; On-site; GBP 18,000 - 22,000; Full time

Job summary

A charitable retail organization in Nairn is seeking a dedicated individual to ensure high-quality customer service and assist in daily retail operations. This role includes managing till operations, supporting volunteers, and maintaining the quality of items for sale. The ideal candidate should have previous retail experience, be committed to customer engagement, and thrive in a team environment. A positive, attentive individual is preferred, ready to contribute to a welcoming workplace.

Qualifications

• Previous retail experience required.
• Understanding of the retail sector essential.
• Experience working with volunteers and vulnerable people is desirable.

Responsibilities

• Assist Retail Managers with daily operations.
• Ensure high-quality customer service in all transactions.
• Oversee till operations and training of volunteers.

Skills

High level of quality customer service

Ability to work on own initiative

Attention to detail

Job description

The post-holder will work closely with and report to the Retail Managers across the range of activities covered by the post.

Key Results & KPI's

• To assist in ensuring excellence in the delivery of New Start Highland retail service to the public

Responsibilities

• Ensuring excellence in customer service is delivered consistently in all transactions Communicating clearly and effectively with other members of the team and the general public.
• Acting within the values and culture of New Start with accountability and professionalism.
• Liaising with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image
• Communicating clearly and effectively with other members of the team and the general public

Key Tasks & Duties

• Undertake day to day activities relative to the operation of the shops including assisting in the pricing, display, and sale of items
• Assist the Retail Supervisor in monitoring and maintaining every aspect of the service in respect of ensuring consistency of quality of items offered for sale
• Till operation duties including the overseeing of monies received ie float and banking
• Assisting with the training, support and coordination of volunteers
• To provide cover in other retail premises when required

Core Skills & Competencies

Skills

Essential

• Ability to deliver a high level of quality customer service
• Committed to ensuring a neat and orderly working environment.
• Ability to work on own initiative and to deadlines.

Desirable

Knowledge

Essential

• Awareness and understanding of the retail sector

Desirable

Experience

Essential

• Previous retail experience

Desirable

• Previous experience working with volunteers and or people with vulnerability issues
• Previous supervisory experience

Approach

Essential

• You have a natural flair for engaging with customers and thrive in a customer facing role
• You're confident to proactively approach customers and discuss their needs
• You're able to build positive relationships within the store
• You've got a dedicated work ethic
• You want to work in a team environment where everyone is welcome, and you can have fun
• You have great attention to detail for our products
• You have a willingness to learn and a positive and friendly attitude

Desirable