Response Operations Manager

Solace Global Limited; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading risk management firm is looking for a Response Operations Manager based at their headquarters in Poole, Dorset. This entry-level role involves frontline responses to emergencies, monitoring global events, and supporting clients worldwide. Candidates should possess strong administrative skills, the ability to work under pressure, and interest in current affairs. A good knowledge of incident response is advantageous. Shift work is required with generous leave benefits.

Benefits

Annual leave of 16 days

Shift benefits

Qualifications

• Ability to coordinate and prioritise tasks in a fast-paced environment.
• Proactive and calm under pressure.
• Excellent administration skills with attention to detail.

Responsibilities

• Frontline response to emergencies protecting people and assets.
• Monitoring global events and alerting clients as necessary.
• Providing security advice for clients traveling internationally.

Skills

Coordination and prioritisation

Ability to perform calmly under pressure

Administration skills with attention to detail

Computer skills, experience with MS Office

Interest in current affairs

Ability to work with little supervision

Clear CRB check/right to work in the UK

Education

Degree level education

Job description

Solace Global Risk is recruiting for a Response Operations Manager for their headquarters in Poole, Dorset.

This is anentry level roleinto risk management based at our 24/7 operations centre. This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe.

Purpose of job:

• Frontline response to emergencies, protecting people, assets and reputations.
• Monitoring of global events, proactive and reactive alerting and notifications.
• Management and oversight of ongoing on and offshore operations.

Accountabilities and responsibilities:

• Intricate knowledge of Solace Standard Operating Procedures (SOPs) and Incident /Emergency Procedures.
• Keep Solace customers and staff safe wherever they are in the world.
• Focus on allocated region for intelligence, country reports and special reports.

Main Duties:

• Monitoring of security and other events globally.
• Monitoring of Solace staff and customers globally.
• Advising customers and staff 24/7 about events that impact them.
• Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
• Conducting short-term analysis on specific events and writing advisories.
• Maintaining country reports within their designated Area of Responsibility.
• Providing security advice for customers intending to travel or already in locations around the world.
• Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
• Liaising with and building the Solace Global Provider Network.
• Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to managing their evacuation to a safe location.
• Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
• Proactively develop and maintain a professional client relationship with clients, whilst ensuring all contractually agreed responsibilities are delivered within operational timeframes.
• Ensure operational records are completed correctly; to satisfy internal and external audits, these critically include export control regulations and restrictions.
• Ensure Company reputation, ethos and unrelenting pursuit of excellence is maintained to an impeccable standard by all contractors.
• Use judgement and experience to rectify/troubleshoot issues that may arise.
• Support to commercial team as required.
• Represent the Solace Operations Centre in meetings as required.
• Specified tasks as directed by Line Manager.

Key Relationships:

• Customers, MD Risk, MD Maritime, Chief Operating Officer, Head of Operations, Maritime Operations, Intelligence Analysts, Senior Response Manager, Commercial Team, Accounts and Contractors

Required Skills and Experience:

• Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
• Essential: A proactive person with the ability to perform calmly under pressure
• Essential: Excellent administration skills with a keen eye for detail
• Essential: Excellent computer skills, experience with MS Office applications
• Essential: Interest in and good knowledge of current affairs
• Essential: Ability to work with often little direct supervision
• Essential: Clear CRB check/right to work in the UK
• Desirable: Experience of responding to critical incidents
• Desirable: Second language
• Desirable: Intelligence analysis experience
• Desirable: Military or Police experience
• Desirable: Degree level education

Other important features or requirements of the job:

• Work a 12 hr shift of 2 days, 2 nights and 4 days off
• Annual Leave of 16 days x 12-hour shifts
• To deliver verbal briefings/presentations as required
• Right to live and work in the United Kingdom and undertake Security Clearance