Resident Liaison Specialist – Housing & Community Care

Rge Services Limited; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fire and electrical services company in the UK is seeking a Resident Liaison Officer to enhance customer relationships and service delivery. The role involves site-based duties, coordinating with residents, and ensuring effective communication. Candidates should possess strong customer service skills and experience in property management. This is a full-time opportunity offering a competitive salary, comprehensive benefits, and a supportive work environment.

Benefits

23 days holiday, rising to 25 after two years

Flexible working approach

Employee wellbeing programme

Company vehicle and fuel card

Amazing in-house training programme

Qualifications

• Demonstrable previous experience in Social Housing/Council Residential property management.
• Ability to handle a busy workload under pressure and meet strict deadlines.
• A full UK driving licence.

Responsibilities

• Arrange and book appointments/visits to properties.
• Correspond with residents about access and concerns.
• Build strong relationships with residents.

Skills

Strong face-to-face customer service experience

Ability to engage effectively with diverse communities

Excellent time-management and organisational skills

A calm, confident and adaptable communicator

Good general IT skills

Job description

A leading fire and electrical services company in the UK is seeking a Resident Liaison Officer to enhance customer relationships and service delivery. The role involves site-based duties, coordinating with residents, and ensuring effective communication. Candidates should possess strong customer service skills and experience in property management. This is a full-time opportunity offering a competitive salary, comprehensive benefits, and a supportive work environment.