Resident Liaison Officer – Decarbonisation Projects

Sustainable Group; Nottingham; On-site; GBP 27,000; Full time

Job summary

A leading construction solutions provider in Nottingham is seeking a Tenant Liaison Officer to manage customer engagement throughout home improvement works. This full-time position requires a minimum of one year in a customer-facing role and a full UK driving licence. Responsibilities include ensuring resident satisfaction and compliance with GDPR policies. The role offers a salary of £27,000 plus a £3,000 car allowance, alongside attractive benefits.

Benefits

Enhanced Pension Contributions

Employer Paid Healthcare Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Support for Continuous Professional Development

Qualifications

• Minimum of 1 year working in a customer-facing role within the construction industry.
• A full UK driving licence is required.

Responsibilities

• Manage customer/resident journey ensuring satisfaction.
• Consult and support residents before, during, and after works.
• Identify vulnerable tenants and accommodate their needs.

Skills

Customer service skills

Communication skills

Organisational skills

Understanding of H&S regulations

Education

GCSEs and above or equivalent

Job description

A leading construction solutions provider in Nottingham is seeking a Tenant Liaison Officer to manage customer engagement throughout home improvement works. This full-time position requires a minimum of one year in a customer-facing role and a full UK driving licence. Responsibilities include ensuring resident satisfaction and compliance with GDPR policies. The role offers a salary of £27,000 plus a £3,000 car allowance, alongside attractive benefits.