Resident Experience Coordinator

Hedyn; Newport; On-site; GBP 20,000 - 30,000; Full time

Job summary

A community-focused organization in Newport is seeking a Customer Experience Hub Assistant to provide exceptional service within a multi-channel contact centre. The ideal candidate will ensure prompt handling of resident queries, support administrative tasks, and manage home repair requests. This full-time role offers an opportunity for those passionate about delivering quality customer care. Skills in customer service and administration are essential for success in this position.

Benefits

Enhanced Pension Scheme

Enhanced Annual Leave

Agile Working Policy

Health and Wellbeing initiatives

Professional development opportunities

Qualifications

• Experience in customer service roles, preferably in housing or community development.
• Strong administrative skills with attention to detail.
• Ability to work independently and manage tasks effectively.

Responsibilities

• Operates in a multi-channel contact centre handling resident queries.
• Provides administrative support for effective service delivery.
• Liaises with residents to arrange home repairs and offers advice.

Job description

A community-focused organization in Newport is seeking a Customer Experience Hub Assistant to provide exceptional service within a multi-channel contact centre. The ideal candidate will ensure prompt handling of resident queries, support administrative tasks, and manage home repair requests. This full-time role offers an opportunity for those passionate about delivering quality customer care. Skills in customer service and administration are essential for success in this position.