Resident Experience & Community Engagement Lead

Housdenrecruitment; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A property management company in Manchester seeks an Assistant Community Manager. This individual will enhance resident engagement, oversee customer service, and ensure seamless community operations. Responsibilities include providing exceptional service, managing social media presence, and supporting marketing initiatives. The ideal candidate should possess NVQ level 3 or GCSE qualifications, experience in similar roles, and excellent communication skills. A proactive approach and ability to manage multiple tasks will be essential in this dynamic role, offering opportunities to build a strong community atmosphere.

Benefits

Opportunities for career growth

Community-focused work environment

Qualifications

• Minimum educated to NVQ level 3 and/or GCSE level 9 – 5 standard or equivalent.
• Essential experience in a similar role in either BTR or PBSA.
• Good health and safety and facilities management knowledge.

Responsibilities

• Provide outstanding customer service to residents.
• Shape and assist with resident engagement strategies.
• Manage on-site customer journey from moving in to moving out.

Skills

Customer service

Building relationships

Problem-solving

Organizational skills

Communication

Education

NVQ level 3 or GCSE level 9 – 5 standard

A level(s) or equivalent

Tools

MS Office

Relevant software

Job description

A property management company in Manchester seeks an Assistant Community Manager. This individual will enhance resident engagement, oversee customer service, and ensure seamless community operations. Responsibilities include providing exceptional service, managing social media presence, and supporting marketing initiatives. The ideal candidate should possess NVQ level 3 or GCSE qualifications, experience in similar roles, and excellent communication skills. A proactive approach and ability to manage multiple tasks will be essential in this dynamic role, offering opportunities to build a strong community atmosphere.