Reservations Specialist - Italian Speaking

Dorchester Hotel Ltd.; City of London; On-site; GBP 29,000; Full time

Job summary

A luxury hotel collection in London is seeking a Reservations Specialist who speaks Italian fluently. You will manage guest inquiries via phone and email, ensuring an exceptional experience. The role offers a competitive salary of £28,389 and various benefits including hotel stays and a refer-a-friend bonus. Flexibility and strong communication skills are essential.

Benefits

Complimentary stays with breakfast

50% off at bars and restaurants

£750 refer-a-friend bonus

World-class development opportunities

Social events throughout the year

Workday lunches

Season ticket loan and cycle to work scheme

Exclusive access to discount platform

Competitive Retirement Scheme

Qualifications

• Native or proficient command of the Italian language, spoken and written.
• Comfortable communicating in English.
• Eligibility to work in the UK.

Responsibilities

• Assist guests with their enquiries about reservations.
• Process bookings via telephone and email.
• Address special requests from guests.
• Adapt in a fast-paced environment.
• Work shift-based hours, currently Monday to Sunday: 07:00 - 22:00.

Skills

Interpersonal skills

Communication skills

Multitasking

Flexibility

Passion

Job description

Reservations Specialist - Italian Speaking

Position Overview

Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.

What you’ll get

• A salary of £28,389 plus monthly financial incentives
• Complimentary stays with breakfast included in our Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year
• Workday lunches in the form of a prepaid contactless card (not taxable)
• Season ticket loan and cycle to work scheme
• Exclusive access to a discount platform featuring 1000s of retailers
• Competitive Retirement Scheme

What you’ll do

• Assist guests with their enquiries about reservations for all the hotels of the collection, including processing all bookings via telephone and email and follow‑up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
• Excellent interpersonal and communication skills are required to address any special requests our guests might have and to ensure alignment between the Global Contact Centre and our hotels.
• Prioritise tasks: be able to multitask and adapt in a fast‑paced environment to meet response‑time targets and stakeholder expectations.
• Apply our values of Passion, Personality, Respect, Working Together and Creativity to bring the same principles to life and continue to create our legacy.
• Work shift‑based hours, currently Monday to Sunday: 07:00 - 22:00.

What you’ll bring

• All employees are ambassadors of our Vision, Values and culture.
• We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection.
• In a fast‑moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
• English is the primary language used in our global contact centre; you must feel comfortable communicating in this language.
• Native or proficient command of the Italian language, spoken and written, is a requirement.
• Eligibility to work in the UK is a requirement.

  *Please note a new immigration system applies to EU, EEA or Swiss citizens applying to work in the UK from 1 January 2021. EU, EEA or Swiss citizens who lived in the UK by 31 December 2020 need to apply to the EU Settlement Scheme to continue living and working in the UK after this date. This role does not provide visa sponsorship.

Job Location

United Kingdom

Location

Lower Ground Floor West, Lansdowne House W1J 6ER London

Reference

2021‑2385