Rent and Service Charge Manager

Dubizzle Limited; Bradford; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A prominent social housing provider in Bradford is seeking a Rent and Service Charge Manager to oversee financial operations and service charge team. You will lead budgeting and compliance while ensuring effective collaboration with stakeholders. The ideal candidate must have substantial experience in social housing, advanced Excel skills, and a strong background in service charge management. You will enjoy benefits such as a competitive salary, pension scheme, and hybrid working conditions.

Benefits

Salary from £60,492 to £64,453 per year

Social Housing Pension Scheme up to 10% employer contribution

28 days annual leave plus bank holidays

Corporate health scheme membership

Hybrid working with free parking onsite

Cycle to work scheme

Wellbeing and benefits site access

Qualifications

• Substantial experience managing a rent and service charge team in social housing.
• Extensive knowledge of service charge setting in social housing and leasehold environments.
• Advanced Excel skills for data manipulation and interpretation.

Responsibilities

• Foster a high-performance culture in the team.
• Lead on rent setting and service charge accounting.
• Ensure financial controls and reconciliations are in place.
• Provide expert advice to senior management.
• Lead audit activities and ensure regulatory compliance.

Skills

Managing a rent and service charge team

Service charge setting knowledge

Month-end processes management

Advanced Excel skills

Job description

Could you be Incommunities new Rent and Service Charge Manager? This is an exciting opportunity, leading the day-to-day operations of our rent setting and service charge team, overseeing key financial processes and driving service improvements. You’ll maximise and evidence cost recovery, ensure budgets and reviews are accurate and compliant and shape the policies and procedures that keep our services running smoothly, all while collaborating closely with stakeholders to deliver real impact.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Foster a high-performance culture, recognising and rewarding strong contributions and ensure team delivers against targets, addressing underperformance promptly and constructively.
• Lead on rent setting, annual rent review, service charge accounting and annual budget setting for rental and service charge income (including provisions and sinking funds).
• Ensure robust financial controls and reconciliations are in place, with all discrepancies investigated and resolved within agreed timescales.
• Provide expert advice and challenge senior management, ensuring decisions are evidence-based and aligned with financial objectives.
• Lead internal and external audit activities, ensuring recommendations are implemented. Ensure adherence to regulatory requirements (e.g., Regulator of Social Housing Rent Standard).
• Proactively identify and mitigate compliance risks.
• Identify and deliver service improvement projects with clear objectives, milestones, and success measures.
• Report regularly on progress against improvement plans, holding self and others accountable for delivery.
• Support a culture of innovation, encouraging the team to suggest and implement new ideas.
• Use performance data to drive accountability and continuous improvement across the team.

Qualifications

• Substantial experience managing a rent and service charge team in the social housing sector.
• Extensive knowledge of service charge setting in social housing and leasehold environments.
• Substantial experience managing month-end processes (accruals, budget monitoring, forecasting).
• Advanced Excel skills with the ability to manipulate and interpret large data sets.
• Right to Work in the UK - visa sponsorship is not available.
• A standard DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

All colleagues are expected to demonstrate The Incommunities Way in everything they do: making things easy, doing what we say we’ll do, and showing that we care. It starts with me.

Benefits

• Salary from £60,492 up-to £64,453 per year depending on experience
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Hybrid working with free parking onsite
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know thatdiverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providingsafe, affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the’Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact?Come work with us!