Renewals Specialist

Cdw; Peterborough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in Peterborough is seeking a candidate to manage the renewal of managed service contracts while supporting account managers and assisting customers with quotes. The role involves generating quotes for diverse contracts, maintaining strong relationships with suppliers and internal teams, and achieving performance targets. Candidates should have administration experience in a similar role and demonstrate strong communication skills. This opportunity offers a dynamic work environment aimed at enhancing customer retention and growth.

Qualifications

• Experience in administration roles related to service contracts is desirable.
• Basic sales awareness and experience in a commercial environment.
• Excellent verbal and written communication skills with attention to detail.

Responsibilities

• Manage renewal of managed service contracts and support account managers.
• Generate quotes and process orders for various contracts.
• Build strong relationships with internal teams and suppliers.

Job description

Job Summary

You will be responsible for managing the renewal of managed service contracts, supporting account managers and customers with quotes and pricing queries, and ensuring customer retention and growth. The role involves building strong relationships with internal teams and suppliers while meeting key performance targets.

What You Will Do

• Maintain, manage, and grow spend in targeted renewals.
• Generate quotes and process orders for managed service contracts of varying size, value, and complexity.
• Work with key stakeholders to identify upsell and cross-sell opportunities.
• Liaise with third parties, Purchasing, and Contract Management teams for ordering services.
• Navigate relevant tools and portals for contract and order management.
• Use internal systems (Microsoft Navision, CRM, Great Plains) for account management and order processing.
• Establish and develop peer-to-peer relationships with key vendors.
• Reconcile customer usage with billing data and supplier billing.
• Provide feedback on operational issues and embrace new vendors or services.
• Attend BDM and Sales team meetings.
• Assist internal teams in coordinating supplier/vendor payments and correcting billing discrepancies.
• Manage mailbox and assist with report generation (pipeline, forecast, contract loss).
• Perform any additional tasks as directed by management.

What We Expect of You

• Acknowledge emails and requests within 24 hours.
• Submit customer purchase orders for order placement and billing within 24 hours of receipt.
• Produce accurate quotes with no cost impact to CDW or the customer.
• Generate quotes at least 45 days ahead of contract expiry.
• Update opportunities weekly.
• Submit orders with complete and accurate information.
• Achieve renewal targets.
• Previous administration experience in a similar role (desirable).
• Basic sales awareness and experience in a commercial environment.
• Self-motivated with strong target focus.
• Working knowledge of IT and services (desirable).
• Excellent verbal and written communication skills with attention to detail.
• Proficient in PC applications (Word, Excel, Outlook) and able to create/apply formulas.
• Ability to learn new systems quickly and work independently.
• Strong business acumen and numerical skills.
• Experience interfacing with vendors and building positive relationships.
• Ability to thrive in a fast-paced environment.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.