Remote Customer Experience Advisor | Flexible Hours

And Yorkshire Housing Limited; Leeds; Hybrid; GBP 26,000; Full time

Job summary

A housing organization is seeking a Customer Experience Advisor in Leeds. This role involves providing exceptional customer service, handling queries, and supporting customers via various channels. The ideal candidate should possess excellent communication skills, previous contact centre experience, and a customer-focused attitude. This position offers a full-time schedule, a competitive salary, and a combination of home and office-based working. Applications close on January 25, 2026.

Benefits

26 days annual leave plus Bank Holidays

Contributory pension scheme

Benefits platform

Qualifications

• Must adapt to meet various customer needs.
• Ability to prioritize calls and meet KPIs and SLAs.
• Must handle difficult situations objectively.

Responsibilities

• Deliver excellent customer service in a contact centre environment.
• Handle a wide variety of customer queries efficiently.
• Create and update customer records accurately.

Skills

Excellent people and communication skills

Previous contact centre experience

Calm and empathetic telephone manner

Organisational skills and attention to detail

Experience with CRM systems

Comprehensive IT experience

Tools

MS products

Job description

A housing organization is seeking a Customer Experience Advisor in Leeds. This role involves providing exceptional customer service, handling queries, and supporting customers via various channels. The ideal candidate should possess excellent communication skills, previous contact centre experience, and a customer-focused attitude. This position offers a full-time schedule, a competitive salary, and a combination of home and office-based working. Applications close on January 25, 2026.