Remote Customer Contact Advisor – Care & Compliance

CQC report on Now Healthcare Group; Newcastle upon Tyne; Hybrid; GBP 26,000; Full time

Job summary

A healthcare organization is looking for a Customer Contact Advisor to provide exceptional services and manage interactions compassionately. This home-based role requires living within commuting distance of Newcastle upon Tyne. With a full-time contract of 37 hours per week, you'll help improve customer experiences through effective communication and problem-solving. The ideal candidate will have excellent customer service and teamwork skills. Competitive salary and benefits are offered, including an annual leave of 27 days plus bank holidays.

Benefits

Annual leave starting at 27 days per year

Training and development opportunities

Wellbeing initiatives, such as gym discounts

NHS pension scheme with 14% employer contribution

Discount schemes and reward vouchers

Qualifications

• Ability to manage difficult, sensitive, and sometimes distressing information.
• Flexibility and collaboration within a team to achieve service targets.
• Adaptability in communication style to a varied audience.

Responsibilities

• Manage customer interactions compassionately and professionally.
• Maintain organisational knowledge of health and social care sector.
• Provide exceptional service across multiple communication channels.

Skills

Excellent customer service skills

Working collaboratively

Communication skills

Job description

A healthcare organization is looking for a Customer Contact Advisor to provide exceptional services and manage interactions compassionately. This home-based role requires living within commuting distance of Newcastle upon Tyne. With a full-time contract of 37 hours per week, you'll help improve customer experiences through effective communication and problem-solving. The ideal candidate will have excellent customer service and teamwork skills. Competitive salary and benefits are offered, including an annual leave of 27 days plus bank holidays.