REGISTER YOUR INTEREST - Private Membership Manager

Ten Lifestyle Group; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury concierge service is seeking a Private Membership Manager to build trusted relationships with high-profile members. The ideal candidate will have at least 3 years of luxury lifestyle management experience and exceptional communication skills. This role offers a competitive salary, hybrid working options, and a supportive, diverse team environment. Join us to contribute to an influential concierge service focused on exceptional client satisfaction.

Benefits

Competitive salary

Hybrid/remote working options

Paid sabbaticals

Employee discounts

Qualifications

• At least 3 years of experience in luxury lifestyle management.
• Strong understanding of UHNW expectations and demands.
• Exceptional verbal and written communication skills.

Responsibilities

• Building relationships with high-profile members.
• Onboarding members in a valued manner.
• Delivering bespoke solutions to member needs.

Skills

Luxury lifestyle management experience

CRM system proficiency

Exceptional communication skills

Empathy and trust-building

Analytical thinking

Job description

Private Membership Manager

Register your interest: private membership manager

At Ten Lifestyle Group, we’re on a mission to become the most trusted service business in the world. Millions of members rely on our award‑winning lifestyle, travel, dining, and entertainment services powered by innovative technology and trusted by global partners like HSBC, Swisscard, and Royal Bank of Canada.

Why Register Your Interest

We’re building something remarkable—and while the role might not be open today, it could be tomorrow. Join our talent pool to be the first to know about new Private Membership Manager roles.

What does the role involve?

• Building deep, trusted relationships with high‑profile members such as entrepreneurs, business leaders, and creative innovators.
• Onboarding members in a way that makes them feel truly understood and valued.
• Anticipating their needs and delivering bespoke solutions across travel, dining, entertainment, and more.
• Acting as a trusted partner and ambassador of Ten’s world‑class service.

Requirements

• At least 3 years of experience in luxury lifestyle management.
• Strong understanding of UHNW expectations and demands.
• Experience using a CRM system.
• Exceptional verbal and written communication skills, combined with demonstrated problem‑solving ability.
• Deep sense of empathy and ability to connect with members quickly, building trust.
• Confidence in communicating with UHNW clients.
• ‘Can do, will do’ mindset, willing to get whatever is needed done.
• High sense of ownership and taking responsibility.
• Confidence in delegating efficiently, and understanding the importance of following up internally and externally.
• Proven track record of building trust with members.
• Incredible ability to drive noticeably high member satisfaction.
• Analytical in approach, with a commercial understanding to service delivery.

Benefits

• A competitive salary depending on experience.
• Access to a world of professional lifestyle and travel networks.
• Hybrid/remote working; fully remote options if not near London office.
• Paid time away from work, including a paid day each year to volunteer for a good cause.
• Paid sabbaticals: one month after every five years of service.
• Extra rewards from Ten Loyalty Rewards program.
• Remote working holidays.
• Employee discounts.
• Inclusive, diverse team.
• Career opportunities within a dynamic, international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. Decision to hire, promote, discipline, or terminate will be based on merit, competence, performance, and business needs.

Company Overview

Ten Lifestyle Group is a global luxury concierge service, and our travel department offers a unique opportunity to join a vibrant team. We serve HNW and UHNW clients and strive to become the most trusted service business in the world. As a Certified B Corp, we join a global community of businesses committed to positive social and environmental impact.

Additional Information

Senior level: Mid‑Senior level | Employment type: Full‑time | Job function: Customer Service | Industries: IT Services and IT Consulting | Location: London, England, United Kingdom