Regional Installation Excellence Lead

Johnson Controls, Inc.; Birmingham, City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global leader in installation services is seeking a Systems Excellence Manager to optimize installation processes and improve customer satisfaction. The successful candidate will manage improvement initiatives across multiple locations in the UK, focusing on operational efficiency and team coordination. Candidates should have over 5 years of experience in installation or operations management, strong communication skills, and a degree in Engineering or related fields. This full-time role offers competitive salary and benefits.

Benefits

Competitive basic salary

Annual Company Bonus Scheme

Pension – we match up to 7%

25 days holiday plus bank holidays

Company Vehicle

Industry-leading Health & Safety programmes

Career progression opportunities

Staff referral scheme up to £2,000

Rewards & recognition programmes

Qualifications

• 5+ years of experience in installation, field services, or operations management.
• Strong understanding of installation processes and project delivery.
• Excellent communication, organisational, and problem-solving skills.

Responsibilities

• Manage day-to-day systems improvement initiatives and activities.
• Develop, monitor and report on systems KPIs.
• Identify and implement best practices to streamline installation workflows.
• Collaborate with field teams and project managers.
• Act as a contact for installation performance-related escalations.
• Ensure all installations meet safety and quality standards.

Skills

Installation processes

Project delivery

Cross-functional teamwork

Communication skills

Problem-solving

Continuous improvement methodologies

Education

Bachelor’s degree in Engineering, Business, or related field

Job description

A global leader in installation services is seeking a Systems Excellence Manager to optimize installation processes and improve customer satisfaction. The successful candidate will manage improvement initiatives across multiple locations in the UK, focusing on operational efficiency and team coordination. Candidates should have over 5 years of experience in installation or operations management, strong communication skills, and a degree in Engineering or related fields. This full-time role offers competitive salary and benefits.