Regional Client Senior Director

WPP Media Limited; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading media agency is seeking a Senior Client Director to join their OpenDoor team in London. The role involves managing a Regional Account Management team and ensuring exceptional service delivery for high-profile clients. The successful candidate will excel in client relationship management and demonstrate strong commercial awareness. This full-time position offers opportunities for growth within a collaborative environment.

Benefits

Competitive medical insurance

Group retirement plans

Paid time off

Preferential partner discounts

Mental health awareness days

Qualifications

• Experience in managing multi-market campaigns.
• Strong commercial knowledge of client interactions.
• Ability to develop data-driven marketing strategies.

Responsibilities

• Lead a Regional Account Management team.
• Manage client relationships and ensure service delivery.
• Collaborate with teams to enhance client experience.

Skills

Data Insight

Client Relationship Management

Campaign Management

E-commerce Knowledge

Commercial Awareness

Job description

WPP is the creative transformation company that uses creativity to build better futures for people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere, we bring together platform, people, and partners to create limitless growth opportunities. For more information, visit wppmedia.com.

About OpenDoor: A Leading WPP Media Brand

At WPP, we constantly reinvent the future of creativity on an ever‑broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom‑built around a client’s specific needs and challenges, providing easy access to the right capabilities. That’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next‑level productivity, fueled by an industry‑leading approach to people, platforms and process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations and production.

OpenDoor’s values are built from Amazon’s 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next‑level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

Role Summary And Impact

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Snr Client Director. This is a full‑time position based in London. The role will report to the Regional Client Lead and will manage a Regional Account Management team of five. This role plays a crucial part in supporting WPP’s mission to deliver consistency, delivery excellence and best‑in‑class service for Amazon Cross‑Channel, Cross‑Category Marketing (XCM) & Consumer Devices & Services (CDS) across 12 countries in Europe.

Amazon XCM consists of two big rocks – Retail, which is Amazon’s core business of selling products to customers, and Prime, the subscription service offering fast shipping and exclusive member benefits. CDS is an Amazon Line of Business, which sits closely to XCM. Within CDS are the following sub‑lines of business: Alexa, Fire TV, Fresh, Kindle, Music, Lockers, and more.

As the voice of the client across the agency, we’re focused on ensuring our clients have their best agency experience during their time with OpenDoor.

Responsibilities

• Understand all the elements of a client’s business and how we can support their growth.
• Have a full understanding of the SOW and understand how OpenDoor can add value through the engagement of specialist services.
• Understand the core client KPIs and always look for opportunities for OpenDoor to support and deliver against them.
• Full knowledge of the overall plan and support the internal teams and client as required in its delivery.
• Ensure teams collaborate and always champion unrivalled work for our clients.
• Have strong commercial knowledge and ensure smooth and accurate financial interactions with the client (POs, etc.).
• Have full oversight of all financial elements of the client relationship and work quickly to resolve problems – seeking support to resolve quickly and accurately.
• A strong working relationship with the agency’s commercial team and an appreciation of financial data sensitivity.
• Ensure that EU and local teams fully understand what is required of them and guide them to follow all of the necessary processes.
• Accountable for the strategic responses of day‑to‑day client requests, working with clients, markets and internal teams.
• Oversee and quality control the deliverables for our central team and local teams.
• Own the day‑to‑day and, where applicable, senior client relationships and look for opportunities to broaden our relationship beyond marketing.
• Foster innovative thinking and ideas with particular emphasis on content, digital and technology innovation, and the use of data.
• Demonstrate an understanding of client commercials including the agreed client scope, use of resources and any KPI deliverables.
• Act as a change agent by positively provoking our client and internal teams to deliver the best possible outcomes and showcase great work and help us to drive transformation across the business.
• Drive and ambition to support new business efforts.
• Assist in the development and execution of data‑driven marketing campaigns across the Amazon business, bridging Amazon and WPP technologies and capabilities as required.
• Utilise WPP Open and other cutting‑ tools to standardise best in class planning, ensure leading organisation and track campaign performance / identification of optimisation opportunities.
• Collaborate with WPP (media and beyond) and Amazon team members to ensure seamless campaign delivery and achieve outstanding results.
• Contribute to a culture of innovation by exploring new technologies and approaches to marketing challenges.
• Stay abreast of industry trends and best practices, particularly in the areas of e‑commerce and digital marketing.

Skills And Experience

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilise the Enterprise.
• Understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client’s business, or category, operates. Have the ability to solve problems, sometimes tackling them proactively before they become an issue, creating a feedback loop to ensure no further issues in the future.
• You will know how to harvest insight from data that can be beneficial to a client’s business.
• Successful delivery of key launches in line with scope, resources and agreed budget.
• Successful E2E management of Multi‑Market campaigns (brief, RTB, execution and reporting).
• Productive and well‑prepared client and network status meetings.
• Contribute to the growth of global net sales.
• Entertainment category experience.
• Multi‑market experience.
• Ability to thrive in a fast‑paced, dynamic environment whilst maintaining a partnership focus throughout.

Bonus Points

• Trusted adviser for senior marketers within client organisations, understand how and when to engage core specialisms across OpenDoor collaborate more widely with partner agencies and industry partners, whilst taking responsibility for your client’s overall experience during their time at OpenDoor.
• Have an ability to deliver information and opinions succinctly to garner support, considering, and being sympathetic to the views of those around you, adapting your communication style accordingly.
• Familiarity with Amazon’s way of working (e.g. narratives over PowerPoint) and their leadership principles.
• Familiarity with Amazon Ads.
• Understanding of Amazon’s ecosystem.

Life At WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in‑office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please note this is a UK based role and requires individuals to have the right to work in this location.

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