Regional Chief of Customer Care & Homeowner Experience

Wireshop; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property development company in the UK seeks a Regional Head of Customer Care to enhance homeowner experience and lead a high-performing customer care team. The role involves setting standards for customer service, managing relationships with contractors, and driving improvements in customer satisfaction. Ideal candidates will have strong leadership experience, outstanding communication skills, and a data-driven approach. Join a team dedicated to quality and integrity in customer service.

Qualifications

• Proven experience in leadership roles related to customer service.
• Ability to handle challenging conversations with clients.
• Strong understanding of customer service best practices.

Responsibilities

• Lead customer care initiatives and foster a customer-first culture.
• Monitor customer satisfaction and implement improvements.
• Manage and develop a high-performing customer care team.

Skills

Leadership experience in customer care

Strong communication skills

Organisational skills

Collaborative mindset

Data-driven approach

Tools

CRM platforms

Microsoft Office

Job description

A leading property development company in the UK seeks a Regional Head of Customer Care to enhance homeowner experience and lead a high-performing customer care team. The role involves setting standards for customer service, managing relationships with contractors, and driving improvements in customer satisfaction. Ideal candidates will have strong leadership experience, outstanding communication skills, and a data-driven approach. Join a team dedicated to quality and integrity in customer service.