Referral Coordinator

YMCA Trinity Group; Cambridge; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A community-focused organisation in Cambridge is seeking a Referral Coordinator on a fixed-term contract until 31st December 2027. This part-time position requires a commitment of 16 hours per week. The Coordinator will lead on all assessments received through a referral pathway, ensuring a trauma-informed approach to young people's assessments. The ideal candidate will have experience in social care, enabling young people to thrive and achieve their goals while managing referrals and supporting teams effectively.

Benefits

5 weeks holiday & public holiday allowance

Competitive rates of pay

Company pension (NEST Scheme)

DBS Check cost covered

Employee Assistance Programme

Qualifications

• Experience working within a supportive role in social care.
• Ability to complete assessments efficiently.
• Strong communication skills with various stakeholders.

Responsibilities

• Lead on all assessments for young people.
• Monitor and respond to referrals timely.
• Support young people with a strength-based approach.
• Manage administrative tasks related to data management.

Skills

Lead on assessments

Monitor incoming referrals

Liaise with YFP services

Support young people

Complete assessment write-ups

Manage administrative tasks

Communicate effectively

Job description

YMCA Trinity Group – Accommodation

Accommodation – Referral Coordinator

Fixed term contract until 31st December 2027

Job Reference:

ARC-QAH-0126

Location:

Queen Ann House, Gonville Place, Cambridge, BC1 1ND

The Role

The Young Futures Partnership (YFP) is made up of five supported accommodation providers across Cambridge and operates through a single referral pathway. This role will take the lead on all referrals received through that pathway, ensuring a consistent, trauma‑informed approach to young people’s assessments and working collaboratively with all relevant parties on assessment outcomes.

The role will also support the YFP’s commitment to putting service users at the centre of the service, empowering young people to achieve their goals and aspirations.

Applicants should demonstrate the following abilities and qualities:

• Lead on all assessments (with support from each YFP service) to ensure a consistent approach across the partnership.
• Monitor incoming referrals and respond to all enquiries within an appropriate timescale.
• Liaise with YFP services to agree placements once assessments have been completed.
• Support young people using a strength‑based approach, carrying out person‑centred assessments that promote choice and control.
• Complete assessment write‑ups promptly to maintain accuracy and quality of information.
• Manage administrative tasks within In‑Form (the data management system), including assisting with the collation and submission of information for performance monitoring and contractual reporting.
• Communicate effectively with referring organisations to ensure they understand the remit of the YFP, including the types of accommodation and support provided by each service.

Please find the attached job description for main tasks and personal specification.

Days and Hours:

16 hours a week, Monday 9am – 2pm, Wednesday 9am – 3pm and Friday 9am – 3pm.

Salary/Hourly rate:

£ 10458.24 per annum, additional benefits we offer include.

Additional benefits we offer include. (Check benefits are applicable to your location)

• 5 weeks holiday & public holiday allowance, plus a paid day off for your birthdayPro rata)
• Competitive rates of pay and company pension (NEST Scheme).
• Your DBS Check Facilitated / Cost Paid as part of your onboarding
• Employee Assistance Programme for wellbeing support

At YMCA Trinity Group, we are committed to fostering a positive and rewarding work environment. We understand that the well‑being and satisfaction of our staff and volunteers directly impact the quality of care and support we provide to our clients. We also value the vital contributions each individual makes in helping us achieve our mission.

Want to make a real difference and be part of a supportive team?

Contact Us

If you would like to discuss this role further, we would love to hear from you! Contact our Area Accommodation Manager; Robert James Durrant‑Cuffe on e‑mail [e-mail] 01223 356998.

Additional Information

Please note YMCA Trinity Group does not have a sponsored Licence to recruit non‑UK workers and therefore all candidates are expected to be able to work in the UK.

Please note that we do require an application form, completed in full, should you wish to be considered for a role with YMCA Trinity Group. Applications are scored against the relevant job description. CV’s will not be considered as an application, merely an expression of interest.

Occasionally we fill a role sooner than expected, we reserve the right to withdraw vacancies before an advertised closing date. Early application is advised. An email will be sent to confirm receipt of applications, please contact us if you have a problem submitting your application.

Thank you for your interest and we look forward to hearing from you soon!

Ensuring the safety and well‑being of vulnerable individuals is paramount to our mission. As such, we are committed to upholding rigorous safeguarding practices in all aspects of our work. Join us in making a meaningful difference while adhering to the highest standards of care and protection for those we serve.

Visit ymcatrinitygroup.org.uk to view our current work and volunteering opportunities