Receptionist

Renault Retail Group; Cardiff; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading automotive dealership in Cardiff is looking for a part-time Receptionist / Dealership Host. This customer-facing position requires welcoming clients and managing phone communications with professionalism and warmth. Ideal candidates will have experience in fast-paced reception roles and demonstrate outstanding customer service skills. This role offers a salary of £11,050 per annum and various employee benefits, including annual leave and a pension scheme.

Benefits

25 days annual leave plus Bank Holidays

Pension scheme with life assurance

Subsidised car option

Gym membership discount

Learning and development opportunities

Qualifications

• Extensive previous experience working as a receptionist or host.
• Ability to provide outstanding customer service.
• Experience with telephone switchboards and messaging systems is desirable.

Responsibilities

• Meet and greet customers warmly and professionally.
• Answer incoming calls and transfer to the relevant department.
• Ensure reception is attended during opening hours.

Skills

Customer service

Telephone switchboard operation

Effective communication

Proficiency in Microsoft Office

CRM software

Job description

Renault Cardiff

has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis. This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner.

Working pattern

The working hours are Friday 8am-6pm, Saturday 8.30am-5pm with 30 minutes lunch break. This is 17 hours per week. Holiday cover for the other Receptionist will be required (advance notice given).

What you’ll be doing

• Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner.
• Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person / department.
• Accurately direct callers to the appropriate person / department. Relaying messages and personally ensuring that the call is returned
• Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.
• Complete daily employee site attendance register and send completed form to HRM in a timely manner.
• Ensure all visitors to the site are logged in the visitors’ book.
• Accept delivery of small parcels and advise addressee for collection.
• Create and maintain incoming call logs and walk-in customer list

What you’ll bring

• Extensive previous experience working in a fast-paced receptionist / host role
• Ability to provide an outstanding level of customer service
• Experience in operating a telephone switchboard and a computer-based messaging system (desirable)
• Ability to manage incoming and outgoing post and deliveries
• Effective communication skills with a warm friendly manner
• Pleasant, helpful and courteous manner
• Proficiency in Microsoft Office Suite and CRM software

What’s in it for you

• A salary of £11,050 pa
• 25 days annual leave plus Bank Holidays (pro rata)
• Holiday buy / sell scheme
• Pension scheme with life assurance
• Subsidised car option after 3 months’ service (loan plan scheme)
• Share options
• Enhanced maternity and paternity leave
• Gym membership discount
• Cycle-to-work scheme, discounts on company products and services
• Learning and development opportunities
• Superb career opportunities Group-wide

Interested? Apply now!