Receptionist/Admin

Hurley Group; City of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in London is seeking a part-time Receptionist/Admin to support patient care at Allerton Road Medical Centre. Responsibilities include handling patient enquiries, administrative tasks, and maintaining office supplies. Ideal candidates should have computer literacy and prior experience in a healthcare setting. Salary ranges from £14.17 to £16.01 per hour based on hours worked.

Qualifications

• Ability to work on own initiative and as part of a team.
• Experience of providing support to patients and work colleagues.
• Ability to follow practice policies and ensure paperwork is accurate.

Responsibilities

• Assist patients in navigating to clinicians.
• Handle patient enquiries courteously and efficiently.
• Open and close premises punctually as required.

Skills

Computer literacy including MS Word, Excel, PowerPoint, and Outlook

Organisational skills

Communication skills

Education

GCSE or NVQ Level 2 or equivalent experience

Job description

Join to apply for the Receptionist/Admin role at Hurley Group

Allerton Road Medical Centre, Allerton Road, London, N16 5UF

Overview

The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.

Job Summary

Main duties of the job include reception and administrative responsibilities to support patient care at Allerton Road Medical Centre.

Job Description

Job responsibilities

Receptionist

LINE MANAGER/ SUPERVISOR: Reception Manager; LOCATION: Allerton Road Medical Centre

Job Purpose: It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that:

1. Patient enquiries are handled courteously, efficiently and with empathy.
2. Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly.
3. Administration tasks are undertaken with due care and attention to details.

Main duties

• Reception duties: Opens and closes premises punctually as required; Checks in and directs patients appropriately; Takes and records accurate messages; Keeps the appointment book up to date and operates the appointment system as directed; Arranges repeat prescriptions; Aids special needs patients; Liaises with outside organisations; Arrange ambulance transport to hospitals; Arrange interpreters, as required; Directs patients wishing to make a complaint to the appropriate practice procedure.
• Dealing with telephone queries; Provide cover for reception and administrative staff if required; Maintain office supplies.
• Admin duties: Opens, distributes and posts mail; Arranges non-routine appointments (secondary care); Register new patients; Return records to the Health Authority; Prepare records for deductions; Maintain age/sex and patient registers and disease index; Scan workflow and distribute information to team; Complete relevant claim forms; Participate in projects or audits as required.
• Scanning onto electronic patient records.

About Us

Equality of opportunity is our policy. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice throughout the application process.

Person Specification – Essential

• Skill/Qualification/Experience: GCSE or NVQ Level 2 or equivalent experience; Computer literate including MS Word, Excel, PowerPoint and Outlook.
• Scope to Act: Ability to follow practice policies and procedures and ensure patient paperwork is accurate and prepared to facilitate the smooth running of the practice and delivery of high quality patient care.
• Staff Management: Provide information and advice to patients and support colleagues who need help with practice-based tasks in line with established policies and procedures.
• Budgetary Responsibility: Monitor stock levels and inform line manager when orders are needed.
• Organisational Skills: Experience of providing support to patients and work colleagues.
• Knowledge/Capability: Ability to work on own initiative and as part of a team to ensure the smooth running of the reception area in line with policies and procedures.
• Role Complexity: Experience of working with patients and multi-disciplinary staff, ideally within a healthcare setting.
• Service Development/Implementation: Follow set work programmes to support practice performance (e.g., run searches and recall programmes).
• Communication/Influencing: Experience of managing communication with the public and colleagues; able to communicate clearly in person and in writing.
• Decision Making: Ability to meet daily deadlines and prioritise workload to meet patient needs.

Qualifications

Essential: as above in the Essential section.

Contract and Work Pattern

• Contract: Permanent
• Working pattern: Part-time
• Salary: £14.17 to £16.01 per hour, based on 35 hours per week
• Location: Allerton Road Medical Centre, Allerton Road, London, N16 5UF

Other

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such a DBS submission may be required.

Safeguarding of Children and Vulnerable Adults; Data Protection; Health and Safety; Equality and Diversity policies apply; All employees share responsibility for maintaining quality and safety in the practice, and must adhere to Hurley Group policies and confidentiality requirements.

Job Locations

• Allerton Road Surgery, Allerton Road, London, N16 5UF

Reminders: This description reflects current duties and may be updated to meet service needs. You may be asked to undertake additional duties reasonably required and may work at other sites as needed.