Receptionist

West Suffolk Clinical Commissioning Group; Feering; On-site; GBP 19,000 - GBP 25,000; Part time

Job summary

A healthcare provider in Feering is seeking an enthusiastic receptionist to join their team on a full or part-time basis. Responsibilities include booking appointments, greeting patients, answering queries, and updating records. Ideal candidates will possess strong communication skills, IT skills, and some previous customer service experience. This role offers the opportunity to work in a collaborative primary care environment with support resources available. Flexible working conditions and generous leave are provided.

Benefits

Generous annual leave

Flexible working

Free counselling support

Qualifications

• Must have experience in providing customer services.
• Previous reception experience desirable.
• Training for SystmOne will be provided.

Responsibilities

• Booking appointments and greeting patients.
• Answering queries and signposting to staff.
• Updating patient records.
• Processing correspondence.
• Liaising with patients via various communication methods.

Skills

Customer service experience

Strong IT skills

Excellent communication skills

Social skills

Education

Good standard of education including Maths and English

Tools

SystmOne

Job description

About the Role

Walton Medical Centre have an exciting opportunity for an enthusiastic and pro-active receptionist to join the team on a full or part-time basis. Hours and days can be discussed at interview.

Responsibilities will include (but not limited to):

• Booking appointments and greeting patients
• Answering queries from patients and outside agencies and/or signposting to appropriate members of staff
• Updating patient records
• Processing correspondence
• Liaising with patients using various different types of communication methods

About the Candidate

To be considered for this position, you will need the following;

• A good standard of education including Maths and English
• Experience of working and providing customer services
• Ideally you will have previous reception experience and it would be beneficial if you have worked within primary care
• Strong IT skills and be able to use computer based systems
• Excellent communication skills—both written and orally
• Have good social skills
• Experience of SystmOne would be desirable, however full training will be given to a suitable candidate
• Friendly and positive approach towards patients and other visitors either in person or over the telephone

About Us

The Colte Partnership is very much ‘At The Heart of Primary Care’, being the largest GP Partnership in North East Essex; comprised of 8 local GP practices across Colchester and Tendring. We care for approx. 80,000 patients. Our head office is in Feering.

We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself – with specialist clinics, social prescribing and innovative support such as regular dementia cafes, armed forces support and even child first aid classes for parents.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.

We also work as a collaborative Primary Care Networks (PCN’s) which span across Colchester and Tendring.

Disclosure and Barring Service Check - basic

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for a basic Disclosure to be made to the Disclosure and Barring Service to check for any current or unspent criminal convictions.