Receptionist

Darwin Escapes group; Cockermouth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hospitality retreat in Cockermouth is seeking a part-time Receptionist. You will greet guests, assist with inquiries, handle telephone calls, and manage customer complaints. Strong communication and customer service skills are essential. This role offers competitive pay and flexibility in hours, supporting a vibrant guest experience. Applicants must have the right to work in the UK. Closing date for applications is February 1, 2026.

Benefits

Competitive rate of pay

Enhanced holiday entitlement

Discounted staff breaks

Free use of resort facilities

Food discount

Discounts on spa treatments

Referral bonus

Employee sick pay

Compassionate leave pay

Employee Assistance Programme

Access to Darwin Academy

Cycle to work scheme

MediCash cash plan

Qualifications

• Excellent customer service and strong communication skills.
• Right to live and work in the UK.
• A driving licence and the ability to drive is advantageous.

Responsibilities

• Meet and greet resort guests.
• Assist guests with any queries.
• Advise on the local area.
• Issue accommodation keys and information.
• Advise guests on events within the resort.
• Handle telephone calls.
• Deal with customer complaints.
• Accurate cash handling.

Skills

Customer service

Communication skills

Job description

Job Title

Receptionist

Company

Darwin Escapes

Location

Keswick Reach Lodge Retreat, Cockermouth, Cumbria

Salary

£12.21 Hourly

Contract Type

Part‑time (16 hours per week, Monday‑Friday inclusive of weekends and bank holidays)

Job Description

A permanent part‑time Receptionist role at a retreat within Darwin Escapes.

Responsibilities

• Meet and greet resort guests.
• Assist guests with any queries.
• Advise on the local area.
• Issue accommodation keys and information.
• Advise guests on events within the resort.
• Handle telephone calls.
• Deal with customer complaints.
• Accurate cash handling.

Requirements

• Excellent customer service and strong communication skills.
• Right to live and work in the UK.
• A driving licence and the ability to drive (advantageous for travel to and from the retreat).

Skills Needed

Servicing

Benefits

• Competitive rate of pay.
• Enhanced holiday entitlement (option to cash in a number of holidays per year).
• Discounted staff breaks across Darwin Escapes holiday resorts.
• Free use of all resort facilities, including gyms and swimming pools.
• Food discount across all resorts.
• Discounts on spa treatments.
• Introduce a friend recruitment bonus.
• Company employee sick pay.
• Compassionate leave pay.
• Employee Assistance Programme.
• Free access to the Darwin Academy training programme.
• Cycle to work scheme.
• MediCash cash plan.
• Subject to terms and conditions.

Closing Date

Sunday 1st February 2026

Key Criteria

• Right to live and work in the UK.
• Excellent customer service and strong communication skills.

Desired Criteria

• A driving licence and the ability to drive for travel to and from the resort.

Notes

Flexibility is essential to suit business needs.

Referrals

Referrals increase the chances of interview by 2x.