Reception Team Member Staycity - Operations · Staycity Operations · Staycity Birmingham

Staycity Group; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading urban aparthotel brand in Birmingham is seeking a Reception Team Member to enhance the guest experience. In this role, you will be a brand ambassador, making positive first impressions, providing exceptional customer service, and contributing to a vibrant workplace. Full training is offered, making it an excellent opportunity for those new to hospitality. Ideal candidates will possess strong communication skills, a positive attitude, and a commitment to excellent service. Enjoy a range of benefits including flexible working patterns and a bonus scheme.

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme

Discounted overnight stays

Refer and earn scheme

Cycle to work scheme

Education Support

2 paid volunteer days per year

Employee Assistance Program

Extra day off for your birthday

Qualifications

• Prior experience in a hotel environment is helpful but not essential as training is provided.
• Helpful to have experience with Opera software, but training will be given.
• Excellent communication and interpersonal skills are vital for this role.

Responsibilities

• Embrace your role with joy and represent Staycity Group.
• Make a good first impression with guests through confidence and communication.
• Show attention to detail and outstanding organisational skills.
• Go above and beyond for guests and team members.
• Contribute positively to the workplace environment.
• Treat everyone with respect and kindness.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Organisational skills

Positive attitude

Tools

Opera software

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

Reception Team Member to help shape the Staycity guest journey.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have:

• Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
• Prior experience using Opera is helpful but not a “must have” as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

What you can do for us:

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
• Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
• Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
• Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
• Be kind & treat everyone with respect: Strive for an atmosphere of kindness mutual respect among colleagues and guests

Join us and be part of the journey.