Reception Team Leader

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 42,000; Full time

Job summary

A corporate reception management company in Greater London is seeking a Reception Team Leader for their front of house team. The ideal candidate will manage a small team, ensure high standards of customer service, and be actively involved in operations. Strong coaching skills, experience in a corporate reception setting, and the ability to build relationships are essential for this role. The position offers a competitive salary of £42,000 and excellent benefits including a generous holiday allowance and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience working at Team Leader level in a corporate reception environment.
• Ability to lead and develop a team effectively.
• Experience with HR processes and rota management.

Responsibilities

• Provide management and direction to the team of 3 Receptionists.
• Manage operation and set standards through performance monitoring.
• Build relationships and act as an ambassador for the client.

Skills

Coaching skills

Customer service excellence

Team management

Relationship building

Operational involvement

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

We are currently recruiting for a Reception Team Leader to join our front of house team in the Marylebone offices of a brand-new Portico client in the financial services industry!

The Reception Team Leader role has 3 key elements. The first is to effectively provide management and direction to the team of 3 Receptionists across 2 buildings within close proximity. They will be the first point of contact for all team members and will have to use excellent coaching skills to create a culture of excellence, steering to the delivery of world class customer service!

Another key part of the role is managing the operation, as well as setting standards through operational involvement and monitoring team performance. Innovation is also welcomed, as the Team Leader will be expected to come up with new ways to improve our services.

Finally, the successful candidate will be the most senior Portico team member on site, remaining highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent our client as a proud ambassador.

Hours: 40 hours per week, with 8-hour shifts between 7am and 6pm, Mon-Fri.
Salary: £42,000 per annum.

The role is hands on, with the Team Leader being involved in all aspects of the services that our team provides. Therefore, it is essential to have an open minded, adaptable, and flexible approach, in an ever changing and evolving business.

The successful candidate will ideally have experience of working at Team Leader level, preferably within a Corporate Reception environment where they will have had experience of leading and developing a team, HR processes and team rota management.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.