Reception Manager

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An inclusive community-focused organization in Greater London seeks a dedicated team leader to manage reception services. The role involves ensuring excellent customer service and compliance with health and safety standards. Candidates should have proven experience in managing teams and a strong focus on customer satisfaction. Flexible working hours and generous perks including free meals and personal development opportunities are provided to enhance employee satisfaction.

Benefits

Free, tasty meals

Flexible working hours

28 days holiday

Paid volunteering days

Career development opportunities

Pension schemes

Exclusive discounts

Qualifications

• Proven experience in managing teams and sites.
• Experience in a customer service role.
• Strong leadership capabilities.

Responsibilities

• Manage reception services effectively.
• Provide support for reception and administration tasks.
• Maintain health and safety standards.

Skills

Customer service excellence

Team leadership

Health and safety compliance

Self-motivated

Positive attitude

Job description

Key responsibilities: Customer service, team leadership, health and safety

Qualifications: Proven experience in managing teams and sites

Elior at work – Workdays Made Better with Great Food

A great workday starts withgreat food,and we know food at work should be more than just a sandwich at your desk. That’s why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it’s a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years

What you’ll be doing…

The effective management of the Reception services. Providing support and guidance in the efficient and professional provision of reception, switchboard, helpdesk, administration and security services

• Lead by example to provide a customer-focused reception service through the reception and security teams.
• Maintain health and safety standards in line with company policy.
• Organise schedules to ensure sufficient coverage, particularly during peak periods, and monitor the performance and appearance of all reception staff.
• Team Presentation and Image: Ensure all reception staff are dressed in the correct uniform and that their appearance enhances the business image.
• Foster cooperation and helpfulness with all other departments.
• Enhance skills and knowledge through ongoing training and development, benefiting yourself, the staff, and the customers.

Working Pattern: 5 days out of 7 | 6.00am - 14.30pm | 40 Hours Per Week

What can you bring?

• Genuine interest in customer service excellence
• A strong team player, highly confident and positive
• Proven experience of successfully managing sites and teams and working with external clients
• Self-motivated and innovative
• Previous experience within a similar role

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with!No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!