Reception & Hospitality Assistant (8 month fixed term)

The Prince & Princess of Wales Hospice; Glasgow; On-site; GBP 20,000 - 25,000; Part time

Job summary

A well-established charity hospice in Glasgow is seeking a Reception & Hospitality Assistant on a fixed-term basis for 8 months. This role involves delivering exceptional customer service, ensuring a welcoming atmosphere for all visitors, and coordinating with the reception team. Ideal candidates should possess excellent IT skills and a confident telephone manner, ideally with previous experience in a healthcare setting. This position offers 25 hours of work per week, Monday to Friday.

Qualifications

• Previous experience in a medical or healthcare setting is desirable.
• Must be able to manage a varied workload.

Responsibilities

• Deliver exceptional customer service to create a warm and welcoming atmosphere.
• Serve as a hospitality role model within the hospice.
• Coordinate with the manager regarding the reception shop.

Skills

Excellent IT skills

Confident telephone manner

Customer service

Organizational skills

Ability to handle confidential information

Job description

Reception & Hospitality Assistant (8 month fixed term)

Posted Wednesday 7th January 2026

Application deadline

Apply by Thursday 22nd January 2026

Hours

25 hours per week (11am to 4pm), Monday to Friday

About the Hospice

We’re The Prince & Princess of Wales Hospice, a well-established charity located at 20 Dumbreck Road, Bellahouston Park, Glasgow G41 5BW. The hospice provides specialist palliative care for people with a life‑limiting, progressive illness, and support for their families and carers.

At our hospice, patients are at the heart of everything we do. As a vital member of our reception team, you will ensure a professional and patient‑focused experience for all patients and their families upon arrival.

Key Responsibilities

• Deliver exceptional customer service to create a warm and welcoming atmosphere for all hospice visitors through an efficient reception service.
• Serve as a hospitality role model within the hospice, working with the support services team to maintain a strong, positive public image.
• Coordinate with the manager regarding the reception shop.

About You

We are looking for a highly skilled, motivated, and organized individual. Ideally, you will have previous experience in a medical or healthcare setting, handling confidential information. Excellent IT skills, a confident telephone manner, and the ability to manage a varied workload are essential.

Legal and Equality Statements

The Hospice is an Equal Opportunities employer and we make appointments on merit.

We welcome applications from women and men of any ethnic group, religious belief, marital status and sexual orientation, or who have disabilities.

Our premises have wheelchair access and are a smoke‑free zone.

This position is subject to a Disclosure Scotland check.