Real Time Analyst (9 Months FTC)

Allwyn International; Watford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading lottery operator in Watford is seeking a Workforce Management Analyst to monitor operational performance and enhance efficiency. The ideal candidate will have experience in real-time analysis and strong communication skills. This role offers a range of benefits, including a company bonus scheme and a commitment to inclusivity and sustainability.

Benefits

Company bonus scheme

Matched pension contributions up to 8.5%

26 days annual leave + 2 Life Days

Complimentary Private Medical

Enhanced Maternity & Paternity leave

£500 wellness allowance

Qualifications

• Experience as a real-time analyst in a similar business.
• Ability to switch focus quickly and make decisions under pressure.
• Strong communication skills at all business levels.

Responsibilities

• Monitor and track operational performance in real-time.
• Identify, report, and manage incidents.
• Generate actionable insights to enhance efficiency.

Skills

Real-time analysis

Analytical thinking

Resource management

Incident management

Tools

Workforce Management Tools

Job description

Overview

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group, a multi-national lottery operator with a market-leading presence across Europe and the USA. The National Lottery contributes to good causes, with funds at a rate of £30m+ each week. This role supports a large-scale transformation journey to deliver more money to good causes under the new UK Government licence.

A bit about the role...

• To monitor and manage operational performance to ensure efficiency, effectiveness and adherence to service level agreements by analysing real-time data related to various key performance indicators.

Department Description:

• Customer Operations services the customers and retailers of the national lottery brand across a multi-channel environment to agreed regulatory and internal performance targets for customers and retailers—satisfaction, service delivery, healthy play and compliance performance targets.

What you'll be doing...

• Monitor and track operational performance in real time
• Identify, report and manage C&RC incidents
• Optimize resource allocation and assignment
• Generate actionable insights to increase efficiency in the contact centre
• Collaborate with key stakeholders within C&RC to provide key insight and analysis

What experience we're looking for...

• Experienced real-time analyst in Allwyn or a similar business
• A fast thinker, willing to make changes and switch focus quickly
• Analytical thinker who can clearly communicate to all levels of the business
• Competent in the management of resources using Workforce Management tools, as well as multiple other packages
• Experience or skills in incident management

Key Measures of Success:

• Managing staffing levels and occupancy efficiently
• Identifying and resolving incidents in a timely manner
• Completing business critical checks daily

About us:

We have developed or are developing ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.

• Innovation - We pride ourselves on innovation and introducing new products, underpinned by responsible play values and accessibility.
• Giving back - Lottery play funds around £30m a week for charities and good causes in the UK; aim to double this in the first 10-year licence.
• Sustainability - Net zero by 2030; aiming to be the first lottery provider globally to achieve this.
• Inclusion and accessibility - Making all parts of The National Lottery inclusive, in-store and online.

If you need any assistance or adjustments to this job description or in the application process, please contact the talent team at [e-mail].

Being the custodians of the National Lottery licence is a big responsibility, so all roles are subject to extensive background checks.

An inclusive reward offering with wellbeing at the centre...

We offer a range of inclusive benefits and policies to support colleagues at every stage of life and career.

Here's a list of some of the benefits we offer...

• Company bonus scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave + 2 Life Days (and bank holidays)
• Complimentary Private Medical
• Life Assurance
• Enhanced Maternity & Paternity leave
• £500 wellness allowance
• Access to nutritional advisor and personal trainers
• Discounted Health Assessments
• Complimentary Financial coaching

We are committed to wellbeing and inclusivity and strive to create a place where colleagues can succeed.

A place of belonging

We aim to create one of the UK's most inclusive organisations where people bring their best to do their best work for the benefit of good causes.

Allwyn is an Equal Opportunity Employer and is committed to diversity and inclusion. We do not tolerate discrimination, harassment, or victimisation. All employment decisions are based on business needs, job requirements, and individual qualifications. Applications are encouraged from diverse backgrounds, ages, abilities, gender identities, sexual orientations, pregnancy and maternity, race, religion or belief, and civil partnerships.

We are a Disability Confident Leader and offer an interview to disabled applicants who meet the essential requirements of the job.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology
• Industries: Non-profit Organisations and Primary and Secondary Education

London, England, United Kingdom