Rail Station Customer Service Lead (Malton)

Transpennine Trains Limited; Malton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading train company in Malton is seeking a Customer Service Professional to enhance customer experiences at the station. This role involves engaging with customers, providing essential train information, and maintaining a safe and welcoming environment. Candidates must demonstrate excellent customer service skills, a friendly demeanor, and the ability to handle varying shift patterns. Significant perks include career prospects, structured training, and discounts on rail travel. If you're ready to join a dedicated team, we'd love to hear from you.

Benefits

Excellent career prospects

Structured training and development

Free rail travel for dependants

Travel discounts

Employee Assistance Program

Pension Scheme with employer contributions

Family friendly benefits

Qualifications

• Demonstrated excellent customer service skills.
• Ability to work in various weather conditions.
• Capable of getting to the location without public transport.

Responsibilities

• Engage and assist customers at the station.
• Provide train service information and ticket sales.
• Ensure station safety and cleanliness.

Skills

Excellent customer service skills

Friendly and approachable manner

Ability to speak clearly and confidently

Smart and well presented

Computer literate with Microsoft packages

Job description

A leading train company in Malton is seeking a Customer Service Professional to enhance customer experiences at the station. This role involves engaging with customers, providing essential train information, and maintaining a safe and welcoming environment. Candidates must demonstrate excellent customer service skills, a friendly demeanor, and the ability to handle varying shift patterns. Significant perks include career prospects, structured training, and discounts on rail travel. If you're ready to join a dedicated team, we'd love to hear from you.