Quality Manager

Richmond Villages; Coleraine; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider is seeking a Quality Manager to support care homes across the South Region. The role involves operational support, quality audits, and coaching for Home Managers. Candidates should be a Registered Nurse with experience in quality roles and a strong clinical background. Benefits include competitive salary, pension contributions, and comprehensive training programs.

Benefits

Pension match contribution

33 days annual leave

Discounted gym membership

Free flu vaccine

Discounts on Bupa dental care

Qualifications

• Previous experience in a Home Manager or Quality role.
• Registered Nurse with strong clinical knowledge.
• Experience leading audits and creating action plans.
• Ability to adapt to different care homes.
• Experience coaching teams on clinical concerns.

Responsibilities

• Provide operational support to care homes in the South Region.
• Coach and mentor Home Managers.
• Analyze quality metrics and conduct audits.
• Develop service improvement plans.

Skills

Coaching and mentoring

Data analysis

Quality audits

Adaptability

Education

Registered Nurse

Job description

Quality Manager – Richmond Villages

Covering South Region (Excludes Kent, Essex & London). Competitive Salary, Company Car and Eligibility for 10% Management Bonus.

About The Role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people.

You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management. Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team.

You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

Responsibilities

• Provide operational support and expertise to care homes in the South Region.
• Coach, mentor and support Home Managers in selected homes.
• Analyze quality metrics, conduct audits, and liaise with the Operational Quality team.
• Develop focused service improvement plans with clear actions, ownership and timescales.

Qualifications

• Previous experience performing successfully in a Home Manager or Quality role.
• Registered Nurse with strong clinical knowledge base.
• Experience in leading audits (internal & external) and creating action plans.
• Adaptability to work across a number of different care homes with differing requirements.
• Experience coaching and supporting teams around clinical concerns, including analysing data for trends/themes.

Benefits

• Job satisfaction – making a difference to residents and families every day.
• Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance.
• 33 days annual leave (inclusive of statutory bank holidays).
• Comprehensive induction, ongoing training and development to support your career prospects.
• Discounted gym membership, free flu vaccine and discounts on Bupa dental care.

Employment Details

Full time & permanent.

EEO Statement

Bupa is a Level 2 Disability Confident Employer. We encourage applications from people with diverse backgrounds and experiences. We will offer reasonable adjustments to disabled applicants who meet the minimum criteria for the role.